Banyan Tree Doha

⭐️⭐️⭐️⭐️⭐️ I had a wonderful stay at Banyan Tree Doha, and I truly appreciate the outstanding hospitality and exceptional service. The rooms are spacious, very comfortable, and thoughtfully designed. Room service was excellent—fast, efficient, and consistently high quality. What really stood out was the staff: always smiling, welcoming, and ready to help, which made the stay even more enjoyable. The hotel is highly recommended for families, and its location is perfect—close to all major attractions in Qatar, with most places reachable within 10–20 minutes. A special thank you to the reception team for their professionalism and warm hospitality: Ella, Yousef, Rashid, and Amal. Your service truly made a difference and made our stay memorable. Highly recommended, and I look forward to visiting again.

My experience at this hotel was very positive. The check-in process was smooth, the room was clean and comfortable, and the staff were polite and helpful throughout my stay. The overall atmosphere was relaxing, and I felt well taken care of. I would definitely consider staying here again in the future.

Outstanding Front Desk Experience at Banyan Hotel Doha I would like to sincerely thank the reception team at Banyan Hotel Doha, especially Yousef, Rachid, and Ashraf, for their exceptional service. From the moment I arrived, they were welcoming, professional, and genuinely attentive. Yousef was extremely courteous and efficient, making check-in smooth and stress-free. Rachid showed great attention to detail and was always ready to help with a smile, while Ashraf went above and beyond to ensure everything was perfectly arranged during my stay. Their professionalism, kindness, and positive attitude truly reflect the high standards of the hotel and made my experience even more enjoyable. Reception like this makes a real difference and leaves a lasting impression. Highly recommended — thank you again for the excellent hospitality.

I would like to extend my sincere appreciation to Marwan at Banyan Tree Hotel for his outstanding service. From the very first interaction, Marwan demonstrated exceptional professionalism, attentiveness, and genuine care. He was always present at the right moments, anticipating our needs with remarkable attention to detail, yet never intrusive. What truly sets Marwan apart is his warm and friendly personality. He made us feel extremely comfortable and welcome, turning the entire experience into something truly memorable. His positive attitude, kindness, and willingness to go the extra mile reflect the highest standards of hospitality. Service like this is rare and deserves recognition. Marwan is a true asset to Banyan Tree, and his dedication significantly enhanced our stay. Thank you, Marwan, for such an exceptional experience you made our visit unforgettable.

We stayed here for 7 nights and had a great time in the residence apartment suite. All the staff have been helpful and friendly. The security at the front made us feel welcomed everyday with a smile and conversation. Abdou always made my little daughter welcome by asking her how our day/evening was. He always welcomed us with a smile. The rooms were very comfortable and to put needs we felt right at home. We used all the facilities the pool indoor/outdoor and PH level also. The buggy was always available when needed as our mother got tired at the end of the evening. Whatever we needed it was taken care of we enjoyed our stay here thank you for making it a pleasant experience.

Had a fantastic time at the hotel. Made our honeymoon a trip to remember. All staff were lovely from the security to the cleaners and especially reception. Would definitely recommended and to top it all off the location is perfect. Loads of facilities e.g pool and gym. The rooms are incredible.

Unfortunately, my stay at Banyan Tree Doha was disappointing. One day before arrival, the hotel contacted me and sent a form which I completed, clearly stating that I would arrive late. They confirmed that everything would be ready. However, upon arrival, the front desk agent informed me that I had been upgraded and confirmed that a twin bed suite was available. When I entered the room, it turned out to be a king bed, not a twin. When I returned to the reception, the agent acted as if he was not aware of what had been promised. The hotel was fully booked, but honesty and transparency are essential, especially after confirming details in advance. Eventually, an extra bed was offered for one night only, which was not an acceptable solution. Breakfast service was also slow; I had to request the same item multiple times before receiving it. In addition, room dining lacked proper communication. If the hotel is busy, guests should be informed about possible delays, which unfortunately did not happen. Even during check-out, there was a delay in bringing a trolley to collect our luggage. This was my first experience with Banyan Tree, and sadly it left a negative impression. While I appreciate the efforts of some staff members, the lack of professionalism from others significantly affected the overall experience.

⭐ 1 Star Review ⭐ Blatantly Unfair Treatment & Shockingly Unprofessional Experience I never expected to write a review like this, but today’s experience at Vertigo Doha (Banyan Tree Hotel) was absolutely unacceptable. I called and booked yesterday, and I even reconfirmed again this evening before heading out. Everything seemed fine. But the moment we arrived, we were flatly denied entry, with the staff insisting that “there is no booking in the system.” Confused and embarrassed in front of our guests, we were directed downstairs to the main reception at Banyan Tree to sort it out. At reception, we explained everything again. The receptionist contacted the manager, and suddenly the explanation changed completely — now the issue was “jeans are not allowed.” We accepted that reasoning at first, until we were taken back upstairs and saw something that made no sense at all: European guests freely walking around in shorts and jeans, being welcomed without any problem. So naturally, the question arises: If this isn’t racial bias, then what exactly is it supposed to be? We have been loyal customers of Banyan Tree Doha and its restaurants for years, and yet the inconsistency in rules and the dismissive attitude from the Vertigo team made us feel like our presence simply didn’t matter. What made it worse was the public embarrassment we had to face — standing there helplessly while other guests looked on, trying to explain a situation that wasn’t even our fault. Our own guests, whom we brought with confidence to this place, were left uncomfortable and confused. The entire incident ruined our evening and left us feeling deeply disrespected. This kind of selective treatment is not just unprofessional — it’s unacceptable. As Asian/Indian guests, we walked away feeling singled out, unwelcome, and humiliated — and that feeling itself tells the whole story