Serena S.
Yelp
Alright, so two years ago, I stopped by for a quick bite at Bao Brewhouse and was absolutely blown away. While planning my trip to Denver this time around, I made it a point to plan a full dinner there to relive the deliciousness on a bigger scale.
We arrived after a concert, 20 minutes before closing, only to be told that the kitchen was already closed. Understandable. Disappointed but determined, we decided to try again the next day. I booked a 10 PM reservation on OpenTable for their Teahouse. Not long after, I get a call from someone named Wolfe, informing me they close at that time. I was 1.5 hours away, so the earliest I could make it was 9:40. I explained that we wanted to grab the In-N-Out Buns which, are only available at the bar before heading to our 10 PM reservation upstairs. Wolfe asked that we head straight to our reservation instead, promising to make the baos happen if we mentioned his name.
We arrive at 9:35, only to be told to wait. Weird considering they were supposedly in a rush for me to order the second I arrived?? When I'm finally seated, it took a while for anyone to come by. Finally, when our waiter comes by, I mention Wolfe's promise about the baos, and my waiter says, "Well, I talked to Wolfe too, and we can only give it to you to-go." But why when I had already planned to eat at the bar first, then head up for my reservation?? Maybe updating your reservation timings on OpenTable would avoid issues?
After we finally order, our waiter returns to inform us that the only things left on the menu are a steak and a fish, and now he can "make the baos happen." Lol, alright. The baos, when they finally arrive, were as delicious as expected, but the shrimp chips were 100% stale. When I point this out, our waiter awkwardly laughs and walks away. A minute later, he returns to say "unfortunately, that's just how they are." Seriously? What??
Service 0/5. I don't care how good the rest of the food was, the service absolutely ruined my experience.