BARK

Fantastic company! I've been with Barkbox for five years and they just keep getting better !! I'm on the monthly subscription plan and it's worth every penny. The dog toys are hilarious and adorable and my pup has yet to get a squeaker out🤣 I never have to buy toys or treats because they come straight to my door with the highest quality!! I love this company and they continue to amaze me in their innovation with adorable safe, fun toys for the dogs!!

I order a bed from this company. The customer service was terrible and it took almost TWO MONTHS to get the product. I tried and tried to cancel the order. After several attempts to no avail I had to just wait. When the bed finally came it wasn’t the size that I ordered. Attempts to return were ignored. I finally gave up and would highly recommend not doing business with the company!

Beware Super Chewer & Grain-Free / Limited Diet Dog Lovers!! I thought I’d give BarkBox a try (Why not?) and opted for the 6-month subscription. Fortunately, I didn’t do the 12-month subscription - that saves me $35 monthly on useless treats and toys that are opposite of Super Chewer indestructibility. As you build your dog’s profile on Bark Box, you can select protein types, with a box to further list your dog’s dietary restrictions. There’s an upgrade option to pay more for Super Chewer status too. My dog is both Super Chewer & Grain-Free / Limited Diet. Once you’ve completed your online dog profile, you add your monthly payment method, and click submit, excited to receive your first subscription box, expecting it to contain the items that cater to your dog’s profile. My first Bark Box subscription entailed an extra toy and bag of treats for signing up, themed Ice Age. Wonderful to have five bags of treats, four of which contain the very ingredient my dog cannot have - Grains! Additionally, the mammoth squeaky tug toy, made of hard canvas material, was destroyed within 5 minutes into play time. I reached out to Bark Box via email about Grain-Free treats & destructible Super Chewer toys, their delayed response was “We can only accommodate basic allergies such as chicken, beef, and turkey. We aren't able to specifically exclude grains in our ingredients.” No where on their website and ads do they state that claim. Furthermore, Bark Box fluffed up with an offer for a “free toy replacement” that my dog can annihilate once again. I requested to cancel my subscription, it is of absolute no value and use for my dog, yet again, their delayed email response contained the following, “To clarify, because you signed up for a 6-month commitment plan, canceling only stops the renewal after the commitment period ends.” What?! Bark Box’s 3+ days response time, includes dealing with a new name ambassador each time, somewhat suspect of AI-generated non-personable human being-ness, contained the same apologetic tone of “Sorry Not Sorry, you’re stuck with us.”

My dog’s ‘box’ came in a bag. Super letdown. Then, it came with 3 treats and only ONE toy. I thought when I signed up it was 2 treats, 2 toys. The box and my new subscription did not come as emailed to me.

What’s the point of the name BarkBox if they’re switching to bags only. No optional fee for a box. To make up for the switch- my dog got treats all the way from Halloween lol and all arrived damaged due to it being in a bag. Admitting I only subscribed to BarkBOX because my dog loved tearing the box up, he always knew it was his box on the front porch. Sounds silly but to my dog, the box was better than the toys and the treats included. To add, customers were only aware of the switch once they had their package delivered- no e mails or social media announcements.

Super disappointed. We stuck with the first 6 months, but removed the auto renewal, since we really wanted to give it a solid shot. They renewed us for another six months without asking, again we removed the auto renewal, and we are getting the same crappy toys. Here are the list of issues. For a long time their advertising made it seem like you got one more toy than what came in the box, nope. We got the super chewer and the dogs have shredded through almost every toy. We’ve stated this to bark more than once and they have not held up their guarantee once. We then realized that, when shredding the nylon toys, our dogs were getting sharp slivers of the nylon off and swallowing them. We contacted bark and they offered to only ship rubber toys but that didn’t happen. When I co tacked them about the nylon toys I realized we were just charged for the first month on the auto renewal of which I tried to cancel AGAIN. I forgot to mention that it seems like no customers really received their December 2024 order. I did agree to take one more order, with the promise that I could cancel the rest, in order to see what rubber toys they offered. The rubber toys never came and an order of unsafe nylon ones came instead. I’m done and I guess I’m just going to have to dispute every credit card transaction in order to make sure my order is finally cancelled.

My dog don’t like the toys. They’re too hard. My bigger border doodle poodle likes them but they are too small for her to chew because she’s a big dog and she could choke because the toys are small. I’m trying to cancel my subscription. But no luck yet keep your money. It’s a waste of time. The dissolve the thought

I started a subscription to BarkBox for our AmStaff because the only toys we could find that held up were Kong and they have a limited selection. Super Chewer had a 100% guarantee to replace the toys if they were destroyed. After our pup destroyed the first four toys they sent I contacted them and they replaced one. Out of eight toys and a replacement only two toys weren't destroyed within minutes. I sent them pictures of at least four destroyed toys. They offered to send two more. I couldn't see the point the products were not safe for our pup. I asked to cancel the subscriiption and they refused to do so. They also refused to uphold the guarantee from the website by not replacing all of the broken toys. The customer service reps I worked with we're obviously not working in my best interest and failed completely in resolving my issue. I'm sure this a great product for some dogs but it certainly wasn't great for us. The biggest warning I can give you is that if you're not 100% satisfied you won't get anything but canned responses and failure to comply with their own publicly listed policies and guarantees. I am very sad we selected this company over Bullymake.