Aaron G.
Yelp
Nothing but bad experiences with this place that claims to be "family friendly". Bought an annual membership this summer. The first time I went I was with my youngest daughter (8) and that was the only time things went smoothly. I returned with all three of my kids (16,12,&8) and they told me I could only bring two kids because they had a 2 dependent policy. I explained to the manager that my wife passed in April and I didn't have another adult to come with me. After some back and forth, the manager let me bring all 3 kids and my dog in and told me to email corporate to see if they would make an exception. I emailed them in September and still have heard nothing.
The next time I went, I brought my two oldest with me. They didn't have any issue with me having two kids and a dog with me that day, which suggested I was in compliance with the 2 dependent rule. The only issue I had then was they told me I had to be within 6 feet of my 12 year old daughter at all times. First time that had been mentioned to me even though she had been there before.
So today, I left my youngest at home with her grandparents who are visiting this weekend and took my oldest two kids and my dog Fia again. When we tried to check in, the manager on duty this time told me that the dog now counted as a dependent so we couldn't all come in, despite the fact this was different from the way the rule was applied last time. Whether it is continual policy changes or inconsistent implementation across managers, it seemed like the rules changed every time I went. I'm just a dad who wants to take his kids and dog with him to enjoy the atmosphere and pups. Trust me, I wish my wife was still here to be my second adult but she's not. So basically, this place is off limits to single parent families with more than one kid - not very family friendly in my mind. To top it all off, I asked for a refund of my membership since I won't be able to use it and they told me it would have to be processed through corporate. They're more than happy take your money there, but, when the product isn't as advertised, it's suddenly impossible for them to issue you a refund.
If you're a non-traditional family, don't expect this place to be friendly to you.