Tom L.
Yelp
Lori's birthday at Barney's Beanery
Food was okay. Service was poor. Ambience was great until...
My son and daughter-in-law asked us to meet at Barney's Beanery in Pasadena for my wife's (his mother) birthday. We met about 4:30pm. Upon entering the restaurant, we were impressed by the nostalgic look, music, and atmosphere.
We ordered food and drinks, and talked about when my wife and I lived in Eagle Rock,and frequently Pasadena and South Pasadena nearly 45 years ago. It was great to be back in the area for a visit! (BTW, the place was dead with few customers.)
About half hour later, we called the server over and ordered another round of drinks with more food. Literally, the moment the server left with our order, the music went silent, and the singing of the national anthem came on blasting loud throughout the entire restaurant. We looked over to see Monday Night Football on a big screen about to begin. There were six people (three standing with their baseball caps over their hearts singing) watching.
Immediately following the national anthem, about a dozen pregame advertisements (commercials) came on with the volume still blasting loud throughout the entire restaurant. Honestly, I sat there thinking, "I'm at a popular hangout listening to the national anthem and TV commercials on a Monday with only six people watching the big screen! How dumb is that!"
I called the server over and ask for a manager. She replied, "There are six of them". I asked to relay a message to them that the TV is too loud and would the please ask them to turn the volume down or off. She said, "It's Monday Night Football. It's a football thing. This place gets packed for the games." I pointed out that there were more people in the place not watching the big screen than the six watching. She said, "It's going to be packed with more football fans coming in soon. It's a football thing." I mentioned that we've been USC football season ticket holders for decades, watch Sunday Ticket on YouTube, and know very well about what a football thing is. I pointed out that there was nothing significant about tonight's game and that's why there are only six people watching the game.
After that, she didn't return to our table. The food and drinks were brought to us by either a manager or bartender. Our original server passed our table a couple times checking on everybody else except our table. Finally, my son flagged her down to request the bill.
When she came back with the bill, I apologized if she felt uncomfortable. I explained that we've never experienced the national anthem, let alone a management prioritizing a meaningless football game with the volume blasting while only a few customers were watching. I felt sorry that she was put in the middle of the situation. I paid the bill (which was over $100) and tipped her 20%. (I'd say that's being a good sport!)
BTW, as we walked out of Barney's Beanery on Colorado Blvd in Pasadena, there was no sign or banner in the front window indicating Monday Night Football. Suggestion to management:
Post a Monday Night Football promotional sign or banner. (But make sure you add in fine print, "All other customers on Monday nights are not a priority!)
Lastly...
None of us have ever, ever, ever seen people stand with their hats/hand over their hearts at any sports bar TV event.
What I found really dumb about the whole situation was that a real football fan does not need a TV commentator to explain what's going on in the game. Wouldn't that be something if the sportscaster's voice was blasted to the fans attending a live football game in a stadium.
GO FIGURE!!!