Pattabi S.
Yelp
I used to love this place - high quality meat, clean, great service. It's in my neighborhood so it used to be my go to whenever I needed a steak.
Went there yesterday and had such a horrible customer experience that I'm never going back. A thin guy with long gel'ed up hair and a goatee was there when I walked in. The doors were open but the lights were off. I asked if they were open, he said simply no, with a frown, without telling me when they would be open. I asked when they opened, he said 11. It was 10:50 so I was a bit early. No big deal, I came back 10 minutes later.
I return at 11 and wait in line, someone else is already there. Someone else enters and enters the line behind me. The thin goateed guy then comes up and asks this new person what they want, ignoring me. The other person kindly tells him I was here and the thin goateed guy reluctantly, with a frown, turns to me. I tell him what I want and he sort of slaps the meat onto the paper, then wraps it very carelessly, not really folding the paper well just sort of crumpling it around the meat, and slaps labels on the paper. The label on one of the packets doesn't stick and the paper opens. He does nothing, he just moves it to the cashier counter.
Meanwhile my daughter is complaining about the smell and has to go outside. The floor looks unclean as well. I notice that the store is a lot less clean than it used to be.
As this thin goateed guy rings me up he tells the other employee to do some tasks. Is this guy the manager? I can't believe it. Some of the worst customer service I have ever experienced. He seems hung over or something, just tired and in a bad mood. If he is in fact the manager, no wonder the place smells and is dirty now. He clearly does not want to be there.
Well, that makes two of us. I'll give my business to Golden Gate Meat Company in the Ferry Building or Guerra's in Sunset instead, they both have much better service, they don't smell, and the prices are the same.
Whoever the owner of this store is, you probably should have a talk with this guy. He was there at 11am Saturday morning Feb 27.