Stephanie G.
Yelp
I visited Barroco about three weeks ago while in Montreal with two of my friends. It was a Friday night and our very first night in Montreal (it was a four day trip). The restaurant is small, cozy, dark, romantic and inviting. We were sat at a corner table and our server was excellent (I wish I could remember his name). We were starving and essentially ordered the whole menu. Our selections included the following: Pata negra de Bellota (20g), pan con tomate, Pieuvre grillée, pommes de terre rattes vapeur, aïoli, paprika, Burrata du moment, Papardelle Vesuvio, burrata, and the Entrecôte AAA Angus (20oz), pommes de terre, bagna càuda, hareng fumé with the truffle butter and the chimichurri. Every last bite was delicious, but my favorites were the papardelle and the entrecôte.
For dessert, we had the Crémeux au chocolat noir which was spectacular. All of the food was amazing and the service was excellent that night. This was the second best dinner of the weekend. I'm sure by now you're thinking, "if everything was so great, why only four stars?" Well, I'll tell you why...
Unfortunately, I left my card at the restaurant. I suspect it fell under the table or behind the bench we were sitting on. I didn't notice immediately because we went back to our apartment after dinner. The very next morning, I noticed my card was missing. I called the restaurant several times and left a voice message. No one called me back. Then a little later I called again and got the owner on the phone and explained what happened. He said they'd look and call me if they found anything. I called again a couple of hours later and still they hadn't had a chance to look. So, in the late evening on the way to dinner at 212 Montreal, I stopped in to ask if it had been found. I was informed by the owner that the table was occupied and they couldn't bother the patrons to look for my card. That part I understood, but those patrons weren't sitting there all day, they surely had a chance to look for my card early in the day at ANY point. Anyway, I left my number with our server from the night before, thinking he'd surely let me know whether or not they found the card because he'd been so nice the night before, but NOPE! Nothing! Nada!
I think it was extremely inconsiderate of the staff, especially considering I was traveling. For all they knew I may not have had another card! The customer service received as a whole was not the best at all, and left a very bad taste in my mouth.