Eva H.
Yelp
Wow. Trying to think of where to start here. This was the most bizarre/aggressive experience I have ever had dining out. (And that includes the time a man jumped on top of a table and passed out).
Five of us (four males and one female) grabbed late night drinks at Basement. When the waiter delivered them, one of them slid off the table and completely shattered. We had no idea how it happened, as none of us had touched the glass. We did not accuse the waiter of dropping it, but we stated "how did that just happen" and we were all confused. The waiter was immediately frustrated and cursed under his breath about the situation, angrily stating "IT WASN'T ME WHO DROPPED IT." Having worked in the service industry, we are aware of how annoying these instances are, but that is part of the industry, and these things happen.
After cleaning up the glass, he angrily brought back a replacement drink, but of 1 shot instead of the 2 that had originally been ordered. When he put down the drink he said "well that's all we have left."
We discussed as a group about the situation, having never experienced a waiter be so vocal and angry about a dropped glass. Two in the group went up to the bar to request a full drink. There was a heated exchange whereby the waiter accused us of lying about the spilled drink. Eventually, they agreed to replace the drank.
We had ordered desserts prior to the incident, and the manager of the establishment delivered them, and stated "it was not my waiters fault he didn't drop the drink." #Petty
We insisted that we don't know how the drink was spilled, but that regardless, their reactions were inappropriate and lacked proper customer service. The manager then got agitated and aggressively stated that he could review the CCTV footage to see who was lying. (I thought he was joking because this was so insane). We told him sure, have at it!
A few moments later he comes back smirking and fired up. He points to me (the only female) and goes "I have the footage and you are going to be embarrassed!!!! You don't want me to show you! You were lying this whole time. You knew you did it. After you ordered you pushed your menu and it pushed the glass off. And you know what you did because you looked shocked and covered your mouth!!!!"
For the record, I had no idea I had been the cause of the drink spillage, but the fact that he aggressively confronted me and accused me of lying the entire time was utterly insane. One of the calm males in the group explained to him how an $18 drink was not worth all of this drama, and that he should have approached this entire situation differently. He refused to shift his position, and he said he had to defend his staff member against our lies (I guess he deserves the Nobel Peace Prize?). Clearly this place has tight margins if they are unwilling to waiver over one drink, not to mention berate a female for unknowingly and accidentally causing a drink spillage.
For the record, we never accused the waiter of spilling the drink. We said we didn't know HOW it spilled.
After I told him I would be writing a Yelp and Trip Advisor review, he wouldn't let us pay for the bill, despite our insistence.
If you want an angry and aggressive wait staff, and a bar that will review CCTV footage to confirm who should pay for an $18 drink, this is your spot! If I could insert a #PettyAF meme here, I would, as this was the most petty, and bizarre, aggressive, and insane dining experience. Thank u, next.