C. H
Google
Batter & Berries is one of my favorite breakfast spots, which is why this review is meant to be constructive and not a bash session.
This was my first time visiting the new location. I was told they have been open about a year. Unfortunately, the service did not meet the standard I have come to expect from this restaurant.
Our server, Cody, took our order but did not check on our table at any point afterward. I either had to wave him down or rely on another waitress, and even the woman cleaning tables checked on us more than our actual server. It is possible he was assigned too many tables at the time, but the lack of communication and follow up still impacted our experience.
Both of my children received their traditional breakfasts. However, the blueberry French toast they were sharing came out much later, after one of my children had already finished eating. When I asked about it, Cody said he would check and then returned asking if it was strawberry when it was blueberry, which made it seem the order had been forgotten.
I also requested extra Alfredo sauce, which never arrived but was still included on the bill.
Additionally, my fried catfish was undercooked. The breading was very crispy, which suggested it was cooked quickly on high heat. When I mentioned this, Cody responded, “I’m sure it’s cooked, but I’ll tell them,” which felt dismissive. I always cut into my food to check doneness due to a previous experience with undercooked food at another restaurant.
Overall, the rest of my food was delicious. See receipt for order.
Throughout the visit, I remained polite and calm, especially as I was dining with my two young children. I still left a $10 tip, even reluctantly, because I was raised to always leave something and understand that tips are often shared.
The manager did come over and was very polite and professional, which I appreciated. However, the server would benefit from retraining in attentiveness, communication, and guest care.
I hope this feedback is received in the spirit it is intended as a learning opportunity. Batter & Berries has always been a favorite of mine, and I want to continue supporting the brand, but service consistency matters.