Paige K.
Google
We came from out of town for my husband’s birthday trip. One of the reasons I chose the Marriott Marquis was because of the top golf suite (my husband loves to golf). So I called in advance to ask to make a reservation and the lady on the phone told me that their system would only let them reserve one suite, but that this meant the others would be available when we arrived and we could walk in. She also told me that the latest slot to golf was at 9:40. So my husband and I arrive at **9:10** and ask to golf, and we’re told that they’ve finished up with golfing for the night. When I mention the 9:40 cut off, a guy in a suit tells me all of the 9:40 slots are booked. So which is it, are you done for the night or are you booked up? And why wasn’t I allowed to book a slot on the phone? SO unprofessional and disappointing.