Roro H.
Yelp
I have never in my life experienced a more rude staff or lack of human kindness. First, we had arrived and while trying to place an order, the employee was so fixated on her phone and talking badly about a customer before us to the other employee that she didn't even help me. Then when she did she started counting money in the drawer, I had to repeat my order again because she wasn't even listening. We finally ordered at about 9:35 or so, at 9:40 a woman came in and wanted to order, she said that she had called over 20 times but it went unanswered so she drove from Glendale to make it before they close which is at 10:000pm. The employee with the short hair refused and said they are closed, but it was only about 9:40, the lady looked distraught (she might have had a function and needed the food because she was dressed very nice) and tried to reason with the employee with the shoulder length black hair but not once did this employee have understanding and just said no is no. Because I had received bad service myself and because we witnessed this poor lady asking nicely and begging while trying to Plead with them, I spoke up and said, your open sign is still on and blinking, they are still cooking in the back. If you aren't taking orders then turn off the light but your Yelp, website and everything also says close at 10:00pm. So you are still opened and she drove all the way from Glendale. She said we have a lot of orders, we close at 10:00, if we make yours we will go over 10:00pm. . I was appalled by her answer and in shock at how bad her attitude was.
She then goes and turns off the light (because I had pointed out that their open sign was still on so it's not fair) and still did not aknowledge the lady pleading. The poor lady looks distraught and begged again, the girl then turned around and got on her device. . She didn't even acknowledge her. So I asked the other employee with long hair in a pony tail, she was cleaning the restaurant side, what is the name of the manager, her reply "I don't know". Wow I couldn't believe it. This place is horrible, your chicken may be good but the human aspect of kindness doesn't exist. The lady stood around still pleading her case to the other one who said she didn't know the managers name, again explaining that she drove far and the kitchen was still cooking couldn't they just please make hers (still not 10pm yet) but they just refused and rushed to get out I guess, the lady finally leaves. After 46 minutes waiting for our own food, I got the food and said to the girl with the short hair that what she did to that lady was just sad. They were still cooking in the back so her begging because they were still opened at the time, they could have easily made the food. If your sign says open and your site says closed at 10:00pm then honor it. She said "when I say we are closed, we are closed". I was in shock at her answer and appalled and told her that she lacked professionalism and human kindness and she said "you know if you want the managers number find it yourself". Just wow!
I wish I never stepped foot into this place. Whoever the owners are, I hope you see this and see how bad your staff is (these two in particular, the kitchen staff was nice)You survive by customers but if people are treated in this manner you will lose them.
You can call me a Karen, but if speaking up for human kindness is wrong then go ahead. It was the restaurants fault so the staff should take that into consideration instead of treating people without any sort of kindness especially when she drove far and your establishment was still opened! If you close at 9:30 then put on your site you close at 9:30 and turn off your signs! Don't let people drive to you and tell them that if they cooked your food that they couldn't close by 10:00pm!
This person is the rudest and most heartless person with an attitude I have ever encountered, she's representing your company and the other employee who said she didn't know the managers name....well that's just a stupid answer and also does not represent your company well.
Human kindness and professionalism is everything in life. If your company says closed at 10:00 and lights are blinking then help the customer who drove 30+ minutes, especially when she was begging your staff. They could have easily taken her order then close because no one else was asking to order. The desperation and pleading from her should have been considered.
Human kindness and understanding goes a long way, those 2 employees lack both. I called before your opening today but not surprising that the gentleman said the manager comes and goes.
It's too bad because the other stores in Orange County have been nice, but I guess it's a reflection of poor management at this specific location.