Ailana T.
Yelp
this used to be my absolute favorite go-to spot. since moving here, i always loved the food and the friendly, welcoming staff. i loved coming here, especially because the soy garlic chicken was one of the best things i'd ever tasted. unfortunately, my recent visits have left me deeply disappointed and, very, very frustrated.
food: the soy garlic used to come saucy and garlicy, and it used to be really really good, but now it's so dry and theres barely any sauce on it. it's like the kitchen is rationing the sauce???? the boneless chicken too is dry, overcooked, and honestly embarrassing sometimes with how small they come, like they're feeding me scraps. sometimes it even tastes like its been sitting and it's cold.
during one visit i noticed a post-it note in the kitchen telling employees to "reuse gloves". reuse gloves? that's beyond disgusting and completely unacceptable. mind you it was in a window to the back, very easy to see if you're going to go use the bathroom.
THE WORST OFFENSE was witnessing this older asian woman (who i assume is a manager or shift lead or the owner?) berating a visibly young employee. she was screaming at her so aggressively that the poor girl looked on the verge of tears. it was one of the most unprofessional and heartbreaking things i've ever seen. i should have reported it to the department of labor right then and there, and it was done in front of customers, which is just completely unbelievable that you would do that in a pubic setting.
this whole experience screams of greedy management. i've seen this story play out too many times: a restaurant builds a loyal customer base with quality and care, only for management to cut costs and corners just for some profit (ask convoy) but what they fail to realize is that this kind of greed drives away customers who have been coming for a long time for the food and for the service. my heart goes out to every employee here because they deserve better.
my family and i will NEVER be returning to this location. the food is still alright, but unfortunately whatever is going on behind the scenes has ruined for me and this place is clearly not what it used to be. the issues are clearly stemming from up top......... quit yelling at your cashiers and rationing gloves and maybe we'll come back.