Jacqueline Nguyen
Google
I’ve visited Beard Papa’s twice now, and both times have left me wondering why this place has such a loyal following. The pastries are fine if you like overly sweet desserts, but they’re definitely not worth $4 each. For what boils down to dough and cream, the pricing feels excessive—and that might be forgivable if the experience as a whole were enjoyable. Unfortunately, it’s not.
My biggest issue is the customer service, or more accurately, the lack of it. On my first visit, the woman working in the back barely acknowledged me. She had this air of condescension, like she was doing me a favor just by being there. I chalked it up to a bad day and decided to return weeks later, hoping for a better experience.
This time, I was the only customer in the store. You’d think that would make it easier to get decent service. Nope. The guy working didn’t even attempt to greet me with a smile, start a simple conversation, or act like he appreciated the business. Instead, he carried himself like he was above it all—aloof, snooty, and clearly uninterested in engaging with customers. It’s one thing to be reserved, but it’s another to act like you're too good to serve the people keeping the business afloat.
Newsflash: you’re selling pastries, not launching a rocket. There’s no need to act like you’re better than everyone else. When you work in customer service, especially in a boutique dessert shop charging premium prices, friendliness and approachability should be non-negotiable.
To top it off, the cream puffs were way too sweet. The filling tasted artificial and overly sugary, and the dough, while crisp, didn’t make up for it. I’ve had better cream puffs from grocery store bakeries at half the price. So if you’re hoping for a luxury dessert experience, you’re better off looking elsewhere.
All in all, Beard Papa’s is overrated. Between the inflated prices, mediocre pastries, and arrogant staff, there’s nothing that would make me want to return. I’d rather support a local bakery that actually values its customers and offers desserts that live up to their price tags.