Lau Chay K.
Google
Gentle reminder to friends who are thinking of trying the Hong Kong Soya Sauce Chicken Noodle Rice (#04-48) during lunch time. Reason being that this stall has a Hidden Queue.
This afternoon 27th Oct, around 12pm.
I went to level 4 to have lunch. Most of the stalls are having long queue. I finally decided to order 鸡丝河粉 from this stall as there is no queue and one senior Infront of me was collecting his meal. I was told that my number was 44 and asked to come back later. I told the young lady I will just wait at the stall thinking that I would be served shortly. She insisted I come back later. I was puzzled. Shortly a senior lady came forward to ask whether her meal was ready. Her number was 41. I then asked the lady what number was she preparing now. She replied 34. I asked her how long should I wait. She told me more than 10 min. Again asked me come back later. I actually was in the hurry and that was why I patronised her stall which has no queue at that moment. I calculated that I might have to wait for at least 15 to 20 minutes as there were 10 people in front of me. I told the young lady that I would like to cancel my order and requested a refund. She told me that there were no refund as I paid by Paylah. Again Insisted I come back later. I told her I really running out of time. At this moment, her mother , the chef , joining in the conversation and shouted at me that you just have to wait. I told her that I am running out of time. In fact I wanted to tell them the reason I visited them was I thought there was no queue. But looking at the situation, I think there is no point to say anymore. So I told them, I would cancel my order and donate the $5 to them since they could not make the refund.
(Tonight during dinner time, my husband told me that they can actually make the refund as they should have my number and asked me to check). Unfortunately, there is no sign of the money being refunded.
I am writing this feedback is not because of the money, as I already told them is the donation to them. The purpose of the review is to alert others who are having the same situation like me to check with the stall owner as how long they will be served in order to avoid unhappiness.
To the stall owner, I hope in future, if their business is so good that people need to wait for at least 6 people in front of them, they should have a basic courtesy to tell the customer about the queue so that the customer has an alternative. This should be a win win situation.
