ShaunaU P.
Yelp
My family and I LOVE this restaurant and have been coming for years. They have amazing food, and a incredible atmosphere, but apparently the manager thinks she's starring in her own reality show. Instead of greeting customers like a professional, she recognized one of my guests and loudly says, "Hey -------, are you getting your life together." Nothing says *fine dining* quite like unsolicited life advice from someone who can't even get basic customer service right at her big age. For all she knows, it could of been a job interview lunch, or us coming from a funeral, or even just some people wanting to go out and have a nice meal. At the end of the day, it doesn't matter why we were there, she sat us down and immediately made passive aggressive comments to my guest in front of the entire table which made EVERYONE uncomfortable. So much so, other guests of mine wanted to leave.
It's a shamereally, the kitchen clearly knows what they're doing, the food and all of the staff EXCEPT for this Shauna lady or whatever her name is, is absolutely WONDERFUL, but this lady's behavior is a total embarrassment to the establishment and everything they have worked so hard to build. Maybe she should spend less time judging people and more time learning the difference between hospitality and humiliation.
5 star restaurant, 0 star unprofessional manager.