Ben & Jerry's

Ordered an ice cream cake online on 7/29 for a party on 8/17. I called the shop to confirm the order on 8/14. During this call, the shop let me know that they didn't have one of the flavors I requested and we found an alternative. I went to pick up the cake on 8/17 and was told they didn't have my order. A substitute order, discount, and sincere apology were not provided. Two staff members avoided me while they got their manager on the phone.

I almost fainted when the clerk said $19.31 for two ice creams! Small scoop in a cup is $6.00. Small scoop in waffle cup with sprinkles was $12.71. In addition the experience was quite poor. The store was packed, extremely dirty and understaffed. One very capable woman was sweating and keeping up with demand but had no time for pleasantries. A younger guy with his pants riding low so we could see his underwear was helping out. The tables, floor and bench outside were so dirty I didn't want to sit at them. It amazed me that the store was so busy based on the price and experience. The ice cream was good but not notably different from anywhere else.

Your average ice cream shop, though it is Ben and Jerry's, which is my second favorite ice cream brand (behind Blue Bell, a brand made in my home state - Texas). Service tends to be pretty good almost every time I go. I like that they have flavors you can't get just in the store.

The world's most ridiculously priced ice cream. Seriously, we thought the cashier had made a mistake and rang something up twice; so did the lady after us. It was close to $20 for a regular milkshake and single scoop small cone. We live here - go to Godiva's across the street, or Georgetown Scoops down the street, or Thomas Sweet up on Wisconsin.

Ordered a birthday cake a week before and when we went to pick it up at the scheduled time, found out that the cake won't be ready for another 3 hours. They didn't even call or email ahead of time to let us know the cake won't be ready. Do not recommend this location.

First of all, half of the reviews on here are a joke. LOL IM SCREAMINGGGG !! How do you expect to go to a location well known for tourists and attractions and think menu items will not be overpriced. People are on here complaining about long lines, and cleanliness not being up to par .... if the line is long, and everyone wants ice cream, crowding around in the store thinking the world is theirs, how do you expect them to run and go clean ..... do you want them to stop serving you & clean tables ... then you’ll complain about that LOL. Don’t come into s store 30minutes before closing ... expecting everything to be in the store lol no you come last, you get last. This store was fantastic. Employees were super nice, ice cream was great ... I dont mind paying 6.60 for a small. They were EXCELLENT

A 1 person staff seems little, the waffles felt staled. The ice cream itself was good, the ambiance was pretty sad. I do not believe I will set foot in there again.

I am very disappointed with my visit to this Ben & Jerry's. I have never experienced such bad experiences in other Ben & Jerry's. That's right, I arrived about thirty minutes before closing. That's right, my English is not very good. That said, I never had any trouble getting well served in US until tonight! The person at the counter was completely jaded. He see that I had a strong accent and that English is not my mother tongue, but he was asking questions turning his backs on me, 20 feet away, muttering! He even kept her headphones in her ears throughout the transaction, nothing to help us understand each other and what a lack of respect. We ordered a Sunday. He started to do it. First, forget the beautiful dishes on pictures. We were treated to a fibrous cardboard bowl in which the chocolate was soaked. Forget the whipped cream too! Yes, a store that sells sunday but has no cream 30 minutes before closing. So, bah, no cream, for you dear customer. Do not forget the invoice of more than 16$, it remains! They certainly think : "well, tourists, anyway, we will not see them again" ... So, tourists, do yourself a favor, cross the street and go to Häagen-Dazs.