Beverly A.
Yelp
I have waited three months to write to make sure I am communicating after reflection and after my dog adjusted and is doing better. I adopted my second dog from this location. The facility is beautiful and the protocols ease the stress of meeting and greeting your potential dog. I tend to adopt senior dogs -- so I have experience from other rescue organizations, for context.
What I found at Best Friends is there eagerness to give me a dog -- without screening to make sure it is the right fit for me, or to be truthful on what they know about the dog's history. While you may feel "judged" from other rescues, the other organizations come from a place of trying to not traumatize the dog with a returned dog.
I found Best Friends eagerly giving me Leo and we quickly moved to the adoption paperwork. Leo had already been returned once, after being in a couple's home for six weeks. Then he was given to two different foster homes over the next six weeks. The paperwork downplayed Leo's aggression with visitors in the home (that was later verified more clearly to me by the last foster parent). At the end of the paperwork, I was told I would be guided by a behavior specialist for his separation anxiety. Then came the pet insurance sales person. I politely declined. She then said, "You should at least buy it for your smaller dog (who I brought in to make sure they were okay together) because Leo may attack him when you get home." Are you serious? You're instilling fear in me for a sales pitch, but you offer *NO* guidance to avoid an attack. No behavioral specialist ever came in.
I was not warned or prepared how aggressive Leo would be with visitors to my home (I was told he'd bark). It was beyond a bark, it was vicious. As an experienced adopter and advocate for adoption this is the first time I felt way over my head with a rescue dog. I reached out to Best Friends for behavioral help. A week went by, and the pet insurance sales solicitations kept coming, but no response for behavioral help.
Finally, someone from the national organization called me and told me I could return Leo if it wasn't working out. I said I did not want to return him -- he had been traumatized enough -- but I wanted help acclimating him. They sent me links to webinars and materials to read online and links to trainers who did not serve the West Los Angeles area -- which was odd to me.
I reached out to a friend who ran an rescue organization and she referred me to a trainer. Both she and the trainer explained to me that no reputable trainer works with Best Friends because of their protocols of having "noses in, noses out". They deal with volume (and are fine with the returns based on their statistics) and that their priority is FUNDRAISING. They are also THE REASON shelters in Los Angeles are overcrowded. Its NO-KILL MOVEMENT has resulted in the current over-crowding at shelters. The trainer explained to me that Best Friends likes the shelters full -- because that leads to more money raised.
Best Friends is also against mandatory spay/neuter (as documented on their site). Again, more dogs in shelters means more fundraising opportunities for Best Friends. Why would they not support spay/neuter. They are good at fundraising. Yes. Taking care of dogs. No.
I realize my opinion is debatable and I'm sure Best Friends will fire back with their rationale. But, as a dog rescue advocate, I can tell you my personal experience -- please adopt from, and especially donate to, other rescues. (I'm sparing you the story of the other senior dog I adopted from Best Friends). I gave them the benefit of the doubt the first time. This second time, led to this review.
I will say that Leo (now Chester) is doing just fine and it worked out. But, if I was your average adopter, all Best Friends said was "return him". I recognize a dog isn't a hand bag. And, had Best Friends done a better job screening Leo in the first place -- he wouldn't have been returned multiple times. I wish Best Friends realized that when people return dogs, their next stop is with a breeder. In my opinion, BEST FRIENDS IS THE PROBLEM -- not the solution to our dog over-population in Los Angeles. Best Friends needs to change their protocols -- or continue to fundraise and give the money to rescue organizations who are good with dogs, but bad with fundraising. That is what they would do if they truly cared about dogs.
I visited the WLA shelter many times while considering adoption this time. There are big dogs there that have been there for YEARS in a concrete jail. That is no way to live. While euthanasia is heart wrenching, I'd rather some of these dogs not have to live the awful life they currently live because of Best Friend's NKLA movement. We, as dog rescue advocates, need to stop the policies of Best Friends. And, at minimum, shift donations to other rescues like Lange Foundation.