Edwin Munoz
Google
A Retail Experience Worth Writing Home About (Especially Thanks to Ali!)
Every time I visit Portland, I make it a point to wander through the charming streets of the Northwest District, and no trip feels complete without a stop at Betsy & Iya, the boutique gem tucked next to Lei Brilla Coffee and just around the corner from the apartment I rent during my stays. It’s more than just a boutique; It truly is a haven of design, warmth, and thoughtful curation.
What truly elevates the experience, however, is Ali, the Store Manager and absolute heart of the space. As someone with over 15 years in retail management myself, I hold high expectations when it comes to customer experience, ambiance, and the quality of service and Ali certainly exceeds every single one of them. From our in-store conversation to her warm, personal email follow-ups, she has gone above and beyond—not just in product knowledge and service, but in genuine human connection. Ali even took the time to send me a direct vendor link when the shop didn’t carry my size. Who does that anymore?
Essentially, Ali seals the deal: her authenticity, enthusiasm, and eye for styling reflect the values of a brand that truly gets it. She's one of those rare retail professionals you never forget: sharp, kind, and full of local insight. Her outreach made me feel more like a friend than a customer, and that’s something algorithms and online carts simply can’t replicate.
Whether you're a Portland local or a visitor falling for the city like I did, don’t miss out on Betsy & Iya. It’s a boutique that perfectly captures the spirit of Portland: creative, inclusive, and deeply personal. If you’re lucky enough to chat with Ali while you’re there, I guarantee the experience will linger long after your purchase. I can't wait to visit again! See you soon Ali and Team!
Five stars aren't enough. 🌟🌟🌟🌟🌟
—Edwin M.