Number13 O
Google
Spending Thanksgiving here was a night to un-remember. I should've read the reviews over the past year. could've saved ourselves $400.
45 minutes before my husband, brother and I show up, I call the restaurant to double check our reservation was still solid since I made it through "open table" where things went sideways in the past.
I hear the receiver pick up and immediately slam down. Thought maybe somebody bumped into the phone and it dropped so I call again, same thing. So I wait a few more minutes and try again thinking maybe they're just too busy. Once again, same. I thought this couldn't possibly be intentional and gave the benefit of the doubt. We show up and are greeted by a surly barman, who says "you the 8 o'clock?" And I reply that we were. He then mutters something about "calling for hours". For *hours*, really?? If my brother hadn't traveled an hour out of his way for this and we were all hungry, I would've given him a little bit of his own and left. I've never bitten my tongue so hard in my life.
Our bill plus tip came to $400+. This was a splurge for us. I didn't have it in me to cook for just the three of us. By the time I booked our reservation, 8pm was was the only available time left.
We arrived on time. Each of us having worked in food, service, hospitality, and janitorial in the past, we were already aware, as the last reservation on a holiday night, the staff would be tired and would want us gone within the hour. We planned to enjoy our meal but knew not to linger.
We ordered quickly and while he was taking our order, the waiter asked if we wanted our dessert to go. Really? We'd just arrived.
Waiter was nice but asked again if we wanted our dessert to go, 40 minutes into our meal. If you're going to make 8 PM an available time for a dinner reservation and charge us the full jacked up prix fixe holiday price, then remind your staff not to rush Customers. At least give us an hour!
He tried to make up for the bums-rush later with a lot of Small talk at the end.
We were in at 8pm and
Could easily have been out by 9pm, but i'd had it with the subtle and not so subtle treatment so far and decided to enjoy the last of my glass of wine. We were out the door by 10 after 9. Could not have been more satisfied seeing the visibly angry look on barman's face. If he'd been less of a jerk, he might've been out sooner. I'm sure someone reading this will want to jump on board defending the blue-collar worker, but we *are* blue-collar. Shelling out $400 for Thanksgiving dinner for three people was not easy for us. If you accept getting paid on a holiday, even if it's mostly in tips, then don't take it out on the customers. Put your big boy pants on and make a decision. I've been through this myself: Long hours, working in a kitchen or restaurant is not easy not to mention difficult customers, the whole bit. Working a shift on a major holiday. You do it because you have to. Many of us have been there so I can see no excuse for the way we were treated last night.
I don't care if a meal for three costs $50 or $400+, You don't treat people like this.
I remember thinking before we left the house, "I hope they're nice".
Oh, and as we were leaving, there was a stream of gross water leaking from an overhead air duct pouring into a bucket on the floor.