Janna G.
Yelp
Good food, Poor Service.
The beautiful floral and whimsical ambiance of BiBo made me feel like I was a celebrity and this was the spot to be at. Aside from the nice location and outstanding decor the food was tasty and satisfying. The mix of flavors danced across my palate and the presentation of each dish was *chef's kiss* (icing on the cake). I would like to highlight that the oxtail (both the ravioli and brioche) was delightful and appetizing. The oxtail was tender and just melted in your mouth like butter and was filled with so much flavor that I couldn't get enough.
Even though the food and ambiance was simply terrific, I can't say the same for the service. Due to the lack of effective communication and teamwork, the service at BiBo was disappointing and not one that I would expect from a 3 Star Michelin Chef's restaurant.
To start, my table had ordered two Caesar salads (one with chicken and one without). The maître d' assistant assigned to our table, Makarena, was in charge of making the Caesar salad for our table. Once completing the salad she then plates only one Caesar salad at the table. It wasn't until our maître d', Paula, tells Makarena that we ordered 2 salads and the order was supposed to be split. She returns to our table and proceeds to take the already placed salad and splits the salad on the side to make 2 salads. From my understanding, the fact that the salad was already placed on the table means that it shouldn't be touched again unless it's to be thrown out due to cross contamination, so we should have received a new salad.
Another "incident" during our meal was that Makarena took away our focaccia and gazpacho without asking if we were done with our plates first. Once our main dishes arrived they were all placed on the table in front of the wrong person, so we had to play hot potato and move the dishes accordingly.
Furthermore, I was celebrating my birthday and decided to order a dessert to share with my family. I was enjoying my dessert, but before I could finish it, Makarena again took the plate away and discarded it without asking if we were finished and she could take it away.
Another thing I would like to add is that our maître d' Paula didn't even tell us her shift was ending and she was done for the day, so when we were looking for her to get our bill and pay she was nowhere to be found and when we asked for her the staff didn't seem to know who we were talking about. It gave the impression that they don't know who they are working with or which tables have been assigned to who.
I expected a better service from BiBo and was quite disappointed that even after we spoke to the manager Milo we didn't receive any apology from Makarena, Milo, or Paula and we had to wait an extremely long time to get our bill which was also not correct and needed to be corrected a few times.
In my opinion, the staff at BiBo needs clearer and better leadership. The managers at BiBo should pay more attention to their staff and the service. Just because Chef Dani Garcia has an elite status doesn't not mean that the service of his restaurant can be any less than perfect. Laziness is no excuse -- especially when we, as consumers, are expected to pay the price of such service.