Dave K.
Yelp
Downgrading to three stars after ownership change and seeming some change in how they prepare the food. Overall, it remains a reasonable local burger joint with a rather odd bar tucked in the back that serves decent food. Three beefs:
1. Get your online ordering act together. Sometimes it works, sometimes it doesn't but today I ordered, the site told me ready by 1pm and when I got there it was cold and had been sitting there 20m. Yes, late is bad. But so is early. 1pm means 1pm. Moreover, since I don't live far, I didn't get any text message (liked I used to) saying it was ready to pick up. Also, when you're ordering a burger, you have to left me specify the cooking temperature "medium well" or I won't order a burger. And, when I ordered the standard burger that comes with lettuce and tomato, or a chi-dog that comes with relish, don't ask me if I want tomato or relish. The item description and the add/remove options need to be consistent. Try ordering something from your site.
2. Try to eat your own food. The chicago dog, which used to be great, now falls apart in your hands when you try to eat it (and no longer really resembles a chicago dog) because there is way too much relish, the relish soaks the bun, the bun falls apart, the onions are too big and fall everywhere. It's a mess. And it's no longer a chi-dog. Cook one and try to eat it yourself (ideally in the car) to see what it's like.
3. Resume the old potato salad recipe. It used to be pretty good but I think you've made some subtle changes that aren't good. The pieces are too big. The (red) skin is now left on the potatoes. It just doesn't taste the same. Please go back. These aren't improvements.