Hannah H.
Yelp
Not really sure what happened with Big Buns Damn Good Burger Co, but compared to our initial visits, our recent one was pretty disappointing.
I brought my family here for lunch, and we ordered:
+a Classic Burger - with angus beef and all the toppings (lettuce, tomatoes, pickles, onions, mayo, and cheddar cheese)
+the Peppercorn Steakhouse - with angus beef, gruyere, fried onion straws, sauteed mushrooms, lettuce, tomatoes, and tellicherry peppercorn mayo
+Queso Cheese Fries - fries topped with queso
The burgers were not cooked to what we requested, and they all came out pretty rare to super overly cooked (to the point that they were dried out). The buns seemed to have been ripped off from the set, so there were pieces hanging off to the side.
The Queso Cheese Fries, which I loved getting before, was pitiful in its portion - I'm thinking they were either stingy or just didn't grab the correct portion? There were tons of cheese, but not enough fries to go with.
It was the first time my dad didn't finish his meal - and, he has a pretty high tolerance. He couldn't get more than a bite from his Peppercorn Steakhouse, as the flavors were off and it was just inedible.
We had to stop by another place afterwards...
The staff, while it seemed like a full shift, also wasn't paying any type of attention to the patrons (aka, us, since we were the only party) - we had to constantly go up to ask for silverware, condiments, cups for the soda machine, etc. - also, when the tray of the food came out, none of the aforementioned items were included. Why not just set up a self-serve station, then?
I was pretty embarrassed that I brought my family here - whether it was an off day or not, the consistency wasn't there. When sharing this with the staff, they didn't seem to care, either.
No dice, BBDGB.
+incorrect temperatures of burgers
+dismissive staff