Eric S.
Yelp
My wife and I have been coming to Ventana since 2015, usually making it a trip once or twice per year. We've been looking forward to the Smokehouse opening for a while, but I assume it was delayed due to Covid. We finally got to try it tonight, and it unfortunately disappointed.
The second I opened the door I was taken aback a little when an employee pushed his way out of the door as I was already walking in, forcing me to step back out and hold the door open for him. I don't feel like I deserve special treatment as a customer, but I think it's a little rude to push someone back through a door so you can get through when they're already walking through it.
When I got to the counter the girl at the register just stared at me; I've never been here before so I didn't exactly know the process, so I asked "Do I sit down, or order here?" and she just slid a piece of paper in front of here with a pen and kept staring, so I started ordering. When I got to the sauce I asked for "Carolina Gold", and she said "Mustard?", and I said, "No, the Carolina Gold sauce", to which she replied "It's mustard", and I should have known then - that I should have ordered a different sauce.
Now for the food;
I ordered the plate:
- Pulled Pork with Carolina Gold Sauce
- Macaroni and Cheese
- Tri-Tip Chili
The meat was dry, I am no expert at smoking meats - but I have smoked some meat at home, and have eaten a lot of smoked meats, and this was unfortunately dry. It did have some seasoning, but usually the sauce pulls it all together, which brings us to the Carolina Gold, or as the employee correctly called it, mustard. This sauce literally tasted like thinned out deli mustard. It did not have the sweet profile of a Carolina Gold with honey, or brown sugar, it literally just tasted like mustard.
The Macaroni and Cheese was rubbery, tasted as if it had been reheated from yesterday, and tasted like bland macaroni noodles. These legitimately tasted like they used absolutely zero seasoning at all.
The Tri-Tip Chili was more of a bacon, and bean soup. I've never had a chili that was 50% if not great broth (to be honest, I've never had a chili that had any broth), but that's what I got here. It was beans, and bacon, in an unseasoned broth. There was a very slight chili flavor that popped through on a bite or two, but for the most part, it was also bland.
I honestly expected significantly more from Ventana, and truly hope it improves. From what I've seen posted on Instagram it looks like they started off great, and I'm not sure if it's tapered off, or I just came on a bad day (Sunday after Thanksgiving), but I hope it's better next time.