Birdbox

Restaurant · Midtown West

Birdbox

Restaurant · Midtown West

4

245 W 46th St, New York, NY 10036

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Birdbox by Will Hartman
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Highlights

Birdbox serves NYC’s crunchiest fried chicken sandwiches, crafted by a Michelin chef, with juicy, perfectly seasoned bites and crave-worthy sauces.  

Featured in The Infatuation
Featured in Eater

245 W 46th St, New York, NY 10036 Get directions

birdbox.nyc
@birdbox.nyc

$20–30 · Menu

Information

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245 W 46th St, New York, NY 10036 Get directions

+1 347 480 9579
birdbox.nyc
@birdbox.nyc

$20–30 · Menu

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Last updated

Jul 30, 2025

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@infatuation

NYC’s New Restaurant Openings

"Unlike the weird interactive Netflix movie of the same name, we’re pretty excited about Birdbox. It’s a San Francisco fried chicken shop famous for serving their chicken sandwich with the claw attached, from the same people behind Birdsong, a fine dining restaurant. Though, you’ll have to brave Times Square to try it out." - will hartman

https://www.theinfatuation.com/new-york/guides/new-nyc-restaurants-openings
View Postcard for Birdbox - Times Square
@infatuation

Birdbox Review - Times Square - New York - The Infatuation

"Don’t confuse Birdbox’s line with the Hamilton matinee crowd—they’re on the same “quaint” block just west of Times Square. The spot is the New York expansion of a San Francisco fancy fried chicken sandwich shop that comes from a fine dining restaurant. It’s located within the Backstage Food Hall, and you’ll have to wait—for up to an hour during their dinner rush—to get to the front of their line. Birds are fried to order, and it can take a while for them to come out. If you’ve got time to kill, the chicken here is pretty solid, especially if you’re someone who likes to post your meals on the internet. You’ve got a few options: whole wings, bone-in chicken breasts, a chicken sandwich made with breasts, and their viral “Claude the Claw,” a fried chicken sandwich made with a leg quarter that still has the foot attached. On the inside of every one of the Birdboxes, there’s a little note explaining that the claw is not just for stunt, but because they source their chickens from small farms. Whatever the case may be, this sandwich is sought after—it routinely sells out about 30 minutes into their dinner service. If you find yourself in this spot (like we have), grab a spicy falcon sandwich instead. Food Rundown photo credit: Will Hartman Whole Chicken Wings We love a whole wing, and Birdbox makes a great version. Get it hot—your wings will come dusted in a chili powder that’s as vibrant as a bag of Takis and has a bright chili flavor. This was the most juicy chicken we had here. photo credit: Will Hartman Quarter Chicken We like that this is served on the bone. Order it spicy. photo credit: Will Hartman Spicy Falcon Chicken Sando We’ll be honest—we were expecting more heat. This is a perfectly fine chicken sandwich, if a little dry. It’s not worth waiting in line for, but we do love the spicy yeayo (spicy mayo) sauce and the bread and butter pickles. Waffle Fries Justice for waffle fries. These are crunchy with discernible potato fluffiness, and best dipped in their spicy yeayo sauce." - Will Hartman

https://www.theinfatuation.com/new-york/reviews/birdbox-nyc
View Postcard for Birdbox - Times Square
@eater

S.F.’s Birdbox Opens in New York With Its Fried Chicken — Claw and All - Eater NY

"Birdbox, located in Backstage Food Hall near Times Square, is a spinoff of the San Francisco restaurant Birdsong. The menu features several versions of a fried chicken sandwich, including a vegetarian option made of hen-of-the-woods mushrooms, waffle fries, coleslaw, and four sauces. The standout is Claude the Claw, a sandwich with a conjoined thigh and drumstick, deboned and brined for juiciness, with a crunchy breading and served with bread-and-butter pickles and yeayo sauce. Despite the inedible claw, the sandwich is praised for its taste. The hen of the woods sandwich and waffle fries are also mentioned, though not as favorably." - Robert Sietsema

https://ny.eater.com/2024/7/29/24207576/birdbox-new-york-san-francisco-claude-the-claw-chicken-sandwich
View Postcard for Birdbox - Times Square
@davidcho

New viral fried chicken sandwich

Things I want to eat in New York
View Postcard for Birdbox - Times Square

Melissa Ribeiro

Google
I was really excited to try the famous chicken sandwich, and it definitely lived up to the hype! The chicken was incredible, with excellent seasoning. The pickles and potatoes were also amazing, and the portion size was huge! The only thing I would mention is that the frying was a little too greasy, but it didn’t take away from the overall experience—I loved it.

Enzo Tan

Google
The chicken sandwich at Bird Box was a pleasant surprise, though not quite what I had anticipated. It was notably larger than your average chicken sandwich, which was a plus. The chicken itself was well-prepared, and the overall taste was enjoyable. The fries were a great accompaniment, perfectly crispy and salted. I also appreciated the option of having a Mexican Coke to complete the meal. If you're looking for a substantial chicken sandwich with tasty sides, Bird Box is worth a try. While it might not be the absolute best chicken sandwich I've ever had, it's definitely in my top 10.

Derrick Ryskamp

Google
Best food we ate in NYC the entire trip! We got the original and spicy Claude, the spicy was really HOT! So next time will just get the original. I would equate the heat to Nashville HOT. Overall, they made our food in less than 10 minutes after ordering online, hot and fresh, wonderful packaging and the kids said it was amazing chicken and fries. This is a MUST try in NYC. The claw easily twists off and the rest is deboned and easy to eat!

Justin Pinchback

Google
This place is put of control good. The chicken is tender, juicy and flavorful. The crust is crispy, and has a perfect depth. The sauce is awesome. I tried the medium which was great! 🔥 🐔 🥪

Nicole Kim

Google
Decided to check this place out with coworkers for lunch since it was near the office. We walked by it cause we didn’t realize it was part of a food court. Ordered the Claude the Claw - Spicy Falcon that comes with a whole chicken foot with a side of crispy fries. The sandwich isn’t cheap but it was tasty. It’s quite spicy and can taste a hint of peppercorn in it. Also enjoyed that it was chicken thigh and not chicken breast. The waffle fries were seasoned well and remained crispy. I didn’t really finish eating the chicken feet but it did come with a card on how to eat it. This food court concept was interesting. You order from the kiosk and you get a text when the order is ready and the locker will open for you to pick up your food. There is a staff there in case you have any trouble. Limited seating to eat though.

Cody Gahol

Google
The Claude chicken sandwich is truly one-of-a-kind. The touch of a chicken foot hanging behind the sandwich adds an element of culinary creativity. As for the sandwich itself, it’s absolutely delicious! The chicken is crispy, juicy, and bursting with flavor, while the sauce is a perfect complement. It’s an outstanding chicken sandwich that stands out.. However, there are a couple of drawbacks. At around $20 with tax, it’s definitely on the pricey side. Additionally, the lack of seating is a downside since it's a takeout counter. Having some seating options would be a great improvement, allowing customers to enjoy the sandwich fresh and hot.

Nick Preuss

Google
Probably the best chicken sandwich I have ever had. When they say spicy they mean it which is a nice change. Usually spicy means American spicy which is 0. This thing kicks. I will certainly get this again the next time I am in town.

Andrew Wang

Google
Full experience including how to order: it's a cloud kitchen. You order at a self serve kiosk or online. Then there's another iPad to input your name in order to get a link via text message that opens your locker when your food is ready (this is especially helpful if you ordered online). There aren't many seats inside, but I think there might've been some Instagram hype that caused some reviews to mention a long wait. I went at 12p, and no one was there; it took 10 minutes to prepare the food. Ok food: I got the Claude chicken sandwich non-spicy and waffle fried with non-spicy YEAYO mayo. If you're Chinese, I would recommend a dim sum shop instead because I think the food I had was dominantly MSG and the chef is probably inspired by Chinese cuisine given the chicken feet and amount of MSG; otherwise, the flavors are definitely unique, and you should give the sandwich a try. If you've been to a Chinese/Mexican grocery store, you may have had a bag of fried chicken skin or pork rinds. It basically tasted like Popeyes except the skin tasted more like the chicken skin/pork rind. In other words, it tasted like less salt and more MSG. The chicken feet especially tasted like fried chicken skin. When I first bit into it, it was really cool. I'm not a chef, but it kinda tasted like cumin and honey were added. As I had more of the sandwich, it just tasted like Popeyes with the pickles and similar mayo sauce but different seasoning but 3x more expensive. I felt like the seasoning was slowly just becoming whatever oil and MSG combo is in classic chicken skin/pork rinds. The waffle fries are good especially since I got them buy 1 get 1 free on Uber Eats instead of ordering at the kiosk. They're classic waffle fries with the same cuminy-honey-y seasoning on the chicken. The YEAYO mayo was mayo with a little tanginess. Not for everyone; it was ok, but you should definitely get a mayo instead of eating the fries with ketchup for a different flavor experience. Conclusion: no matter how fancy you make a chicken sandwich, you can't get too fancy without ruining the flavor. In this case, I think I would rather get Popeyes and some chicken skin from Chinatown. It's a different taste from the classic fried chicken, but not worth the price or hype. However, if you have the money and are tired of Popeyes somehow or you're not Chinese, it's a unique flavor profile that I'm sure you'd like. I'm also Chinese, so the fried chicken feet was not too special; I'd recommend a dim sum shop to actually taste chicken feet and some pork rinds. I feel like Birdbox is Chinese but with an American twist lol, but that's just because I like fried chicken skin.
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Celine W.

Yelp
These mouth watering chicken wings were absolutely amazing! We heard how they are prepared meticulously over multiple days, and these wings really did pack a flavor punch that's hard to beat. The meat is succulent and falls right off the bone, just marinated to perfection. We ordered up a bunch on delivery for our game night watch party and we got our food fast. We all liked how the wings were well seasoned with just the right balance of spices and savory flavor. If you're looking for quality chicken and a satisfying family meal, these wings are a choice. Strong recommend and so delicious!!
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muhammad A.

Yelp
Honest review of BirdBox chicken sandwich: Apparently 3rd time was a charm! I put my Birdbox order in the day before for 11:30am, took the subway to the location on 245 W 46th St New York 10036 and still had to wait 15 more mins for my order(no big deal. Good things come to those who wait). I Received my order and made my way back to the office where I had a homeless dude ask if I had any change or food lol, I gave him a 5 because I wasn't parting ways with the sandwich lol. When I opened the bird box in my head I can here the Awwwwwwwwwh sound like I was about to step through heavens gates, I braced myself just in case it was another Instagram hype so I slowly bit into Claude the claw(deboned Thigh and leg filet with a catchy name)and boooy let me tell you the crisp from that sandwich echoed off the walls, the chicken was fried to perfection, so tender, so juicy....just the right amount of spice you would expect from a creation by Chris Bleidorn 2 star Michelin chef and owner of Birdsong located in California. You know how they say Chick-fil-a chicken tastes like it was raised by both parents, well this chicken taste like it was raised by both parents, and they attended every event in this chickens life making it feel loved and cherished lol. I also tried the yeaho sauce that comes with the sandwich...it was creamy and earthy but I will say Chick-fil-a sauce outshines it there! For those a little put off by the chicken foot attached to this chickentasitc creation you can always get the chicken breast sandwich. If you are in the NYC Time Square area plan accordingly, order ahead through their website and enjoy one of the best chicken sandwiches I have ever tried!
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Peps A.

Yelp
Could this be the best chicken sandwich? I have to admit, it's a weird to see a chicken leg sticking out of the sandwich. It doesn't serve much purpose other than adding a quirky charm. That said, the sandwich itself is great. The chicken is perfectly seasoned, and the spicy, smoky sauce complements it beautifully. It's a solid, flavorful sandwich that's definitely worth trying. You will need to decide for yourself if it lives up to the hype. A heads up, the place can be tricky to find. It's tucked inside a building behind the coffee shop that Google Maps directs you to, and seating is very limited.
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Bryan C.

Yelp
The spot was really cool because you don't have to interact with any people during the whole process. You order from a kiosk and the food gets delivered to a locker where you get a code to unlock it. We came here quite hungry, and we each got the claw sandwich and we got some fries as well. Something that way quickly learned as we began eating was that this meal was pretty heavy. There was a lot of chicken and the sheer amount of fried foods made it difficult to digest everything. At the end of the day while it's a very very tasty chicken sandwich I would almost up to split one with people and have something else that's nice and refreshing on the side to cut that richness. It was delicious, but it was too much.
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Annabelle L.

Yelp
After seeing birdbox open, I have always wanted to try it and finally did last week! Got Claude the claw--I loved chewing on the claw with the tendon and crispy bits. The chicken sandwich itself was also incredible. The chicken was so flavorful, juicy, crunchy and crispy (even the next day, I separated it from the buns and it was still crispy!!). Loved the pickles and slaw too. I am a sucker for waffle fries and theirs are crack; the seasoning definitely has some sugar to make it all the more savory. Can't wait for my next visit!
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Ryan Z.

Yelp
The best chicken sandwich I've ever had. Thick, juicy, crispy. To die for. The spicy sandwich is too spicy for me - stick to the original. Fries are great too. Especially the packaging for how it's delivered - excellent conceptualization. 16$ is a lot for a chicken sandwich but it's so worth it for the size and quality. Would highly highly recommend!!
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Sean V.

Yelp
It was ok, nothing special in my opinion. They say it's freshly cooked deep fried but the seasoning was not the best for me. It tasted bland. If you do not like seeing a leg of a chicken on a chicken sandwich, you might not want to order here but maybe chick fil a lol. There was no seating area inside, it's one of those places you order on the tablet, get your order, then you leave. Wasn't dirty though, but decent. Close to time square
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Yvonne D.

Yelp
I had high hopes for this viral chicken sandwich spot, but overall, it fell short for me. I ordered the regular chicken sandwich, and unfortunately, it didn't live up to the hype. The breading was overly thick and lacked flavor, though the side sauces helped a bit. My boyfriend got the spicy version, which he enjoyed, so maybe I should've gone that route. The wings were better but had done weird dusted seasoning on it that left a film in my mouth. The fries were good though! What made the experience even more frustrating was the wait time. We ordered ahead through the app, but our food wasn't ready until 30 minutes after the scheduled pick-up time. While I can see why some people might enjoy this place, it just wasn't for me. If you decide to try it, I'd recommend going for the spicy option.
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Steph W.

Yelp
I didn't realize that it's like a ghost kitchen that has multiple establishments that you can order from. I ordered from the kiosk and it texts you when you the order is ready and you click a link to unlock the door for pickup. It took about 15 min at 12pm. The meal was packaged very well! There's seats and standing tables if you wanted to eat inside. The chicken breast sando classic was a very large piece of meat, but also very juicy with a nicely flavored breading, not too thick and not overpowering. I think the toasted seasame bun gave the sandwich a lot more dynamic flavor. The coleslaw provided a little more moisure to the bite along with the Yeayo sauce. Overall, I was not a huge fan of the sauce but understand that the nutritional yeast gives it a more umami and unique flavor.
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JiHae L.

Yelp
My friend who was in town for a work event suggested this spot. She said it was on ig, and the lines were really long on the posts. However, we got there and lined up before it even opened. The line was barely there. It was a bit on the pricey side. Since the food hall was being renovated, you can only order food, and they bring it out to you. So, we had to search for a spot to eat the food. I'm not sure if the area where the coffee stand was at could be used by the bird box patrons. Food wise, we ordered the spicy chicken claw sandwich and the regular chicken sandwich. We asked if we could have it cut in half or at least give us a plastic knife for us to cut it. But neither of what was requested was done. Oh, wells. Also, we placed an order for some fries, too. Overall, everything was good, but it wasn't amazing that I would line up to get it again.
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Shyam K.

Yelp
We got there right as they opened and there was a bit of a wait to order. Once ordered it took about 20 minutes to get our food. The food itself came extremely well packaged, the presentation was way beyond what I've seen for a chicken sandwich. The food itself was amazing. The sandwich was flavorful, satisfying, and huge so it was a meal and a half on its own. The fries were also surprisingly good. Would recommend everyone try this place once
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Quoc L.

Yelp
Stop trying to make everything look cool and provocative! I just came back from eating their chicken sandwich. And by "came back" I mean from a food hall close to the location because they don't have indoor dining. I think despite all of the pain points to get to eat this chicken I still would've given it 3 stars for being ok. But a nausea set in after I was done eating. My friend didn't have any, until when we started walking and voluntarily throwing up seemed like an ideal solution. It was just god-awfully greasy. Which is weird because it didn't taste greasy. We know it was greasy because when you first grab the sandwich, your hand is enveloped in oil. Both of our sandwiches. Wait... both of our $20 sandwiches mid sandwiches. Let that price sink in. He actually paid even more because he ordered a regular chicken sandwich by accident. Flicking through the menu, it's very easy to overlook that you might not be ordering the instagramable Claude sandwich. I attached "claw"/leg was designed to be pulled out and consume like a drumstick. It was fairly meatless and largely for show. I opted for the mild and although a delicately fried chicken, it was pretty tasteless. I suspect it's designed to be scaled up for spicy. My friend opted for the spicy and it was heavy on flavor. Honestly some bites were too concentrated with their spices but he seemed ok with it. At the end of the day, this chicken was for the eyes and not the stomach.
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Tony G.

Yelp
TL;DR: Great chicken sandwiches. Ultra crispy, great sauce. Line up early, apparently they do sell out. Takeout only, too. Lined up about 30min before opening on a weekday. There was already a line and it grew a good bit more (at least ten more or so individuals/groups) by the time of opening. Ordered around 6:10 and got my food around 6:30. Seems like the usual cadence at least when opening is a 15-20min turnaround from ordering. Got the Claude sandwich (classic) with spicy yeyao sauce and money sauce. Also made it a combo so it came with fries. Order came out to be about $27 which is $$$$, but what isn't in NYC? The sandwich itself is very crispy. They really nailed it with the breading. I think the chicken is pretty well-seasoned, although the sauce itself is really what gives it that main distinct flavor (sorta like a raising cane's conundrum). Money sauce is also a nice sweet umami honey. I think the claude sandwich specifically with the leg is a bit gimmicky/for the Instagram influencers, but I recognize it's also a commentary from the founder that's meant to prove that these chickens were well cared for instead of raised in a factory farm. Overall, it's a nice treat! Not sure if I'd wait that long again by myself, but definitely a top choice for anyone looking for a great chicken sandwich.
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Sallie D.

Yelp
Best fried chicken sandwich I have ever had, even better than the fried chicken from Jacob's Pickle which is a close second. I had Claude the Claw - the claw itself was honestly just a gimmick for social media. The meat though was extremely tender and juicy. The sauce it came with was almost herbaceous and extremely umami (Michelin 2 star quality i would argue). The crispy fried dough around the chicken was very tasty as well. The Cole slaw was not creamy or sweet, very refreshing and light. If it wasn't 10000 calories I'd probably eat one every week. I went 5 min after they opened and was the last person before the Claude sold out. It was a half hour wait to order then 15-20 min to get the food. (Honestly just skip the claw.). I probably won't get it again soon because I don't want a heart attack. But definitely adding to the must do recommendation list for when friends visit NYC etc.
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David T.

Yelp
Great chicken sammie and fries! The place is located in a "food hall" where you order at the kiosk and when the food is ready it is placed in a locker where you can unlock it. The sandwich was big and juicy and attached to the chicken feet! Loved the sauce and the waffle fries. Beware - the sandwhich is a bit pricey at 18.99 and fries around 4 99. Definitely come try it if you're interested! I'll be back occasionally as it's good quality though pricey.
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Jason S.

Yelp
Birdbox NYC Experience fried chicken like never before, crafted by a two Michelin-starred chef Chris Bleidorn created this fried chicken recipe and it is seriously SO good! NYC's newest gem, Bird Box, redefines fried chicken with its hidden sandwich shop. San Francisco's viral sensation has arrived in New York, claw and all. Introducing Claude the Claw: a daring sandwich featuring a chicken leg and thigh, complete with the claw (There are delicious breast pieces and full whole wings available as well). This unique culinary experience involves a seven-day process. The chicken is slow-brined in a salt bath, marinated in buttermilk curry for five days, then double-fried and basted in a spiced duck fat mixture. Feel good about visiting this spot, knowing their chickens are organic and free-range. They're a ghost kitchen so this fried chicken is only available for pick up. The address, 245 West 46th Street, just east of Eighth Avenue, turned out to be backstage food hall, made to look like a Broadway theater. Times Square, New York City @followers
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Michael D.

Yelp
They finally have something for vegetarians! I got to try the Hen of the Woods sandwich when my company ordered catering to the office. The bites are juicy even with the deep crispy fry but its crunch is just accentuated even more by the dried veggie flakes that are packed on. So now I'm wanting to try this sandwich again which is weird for me because mushrooms are usually not really my go to, but it's a very different sandwich. Also I'm thinking it'll be even fresher then since our team had a meeting run late, and I'll update this when I get to The packaging is great too. They had a really pleasant feel and seemed to do a nice job keeping everything together. All in all looking forward to trying it again, maybe even in person this time
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Nicole K.

Yelp
Decided to check this place out with coworkers for lunch since it was near the office. We walked by it cause we didn't realize it was part of a food court. Ordered the Claude the Claw - Spicy Falcon that comes with a whole chicken foot with a side of crispy fries. The sandwich isn't cheap but it was tasty. It's quite spicy and can taste a hint of peppercorn in it. Also enjoyed that it was chicken thigh and not chicken breast. The waffle fries were seasoned well and remained crispy. I didn't really finish eating the chicken feet but it did come with a card on how to eat it. This food court concept was interesting. You order from the kiosk and you get a text when the order is ready and the locker will open for you to pick up your food. There is a staff there in case you have any trouble. Limited seating to eat though.
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Taylee M.

Yelp
I have been meaning to try BirdBox and decided to treat myself after winning the Hamilton lottery. Of course I had to try Claude the Claw and honestly, he was delicious. The fries were also decent and I got a Mexican coke. The storefront itself was a little confusing... because it's not an actual restaurant. The staff were nice despite the wait time being 30min longer than my pickup ETA from their app.
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Vanessa A.

Yelp
They are located a little off 8th Ave. you could easily pass them by since there is no storefront. Surprisingly there was no line at 1pm on a Saturday. You order at a kiosk then stand outside waiting for your order. I only ordered the crispy chicken sandwich and it took about 5 minutes to get it. They still had Claude the Claw available. I didn't order it thinking it'd be too much and I wouldn't eat the claw. There's no place to sit so I took my sandwich home. I thought the initial bits of the chicken were good if not a little bland. I regretted not buying a sauce to add some flavor. By the end of the sandwich the chicken was very tough. I couldn't really eat it so I was a bit disappointed. Glad I gave it a try but can't see myself going back.
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Jenny M.

Yelp
A little whole in the wall, literally. This restaurant specializes in their chicken sandwiches. We got their speciality, "The Claw" in both spicy and not-spicy which HAS THE LEG ATTACHED?? crazy. The wait time was a bit long (about 20 min to order and 20 min to make) which was unexpected but the sandwich was SUPER JUICY. Probably one of the best chicken sandwiches I have ever had! It is pretty steep in terms of pricing at about $20 but definitely worth a try if you're in the area. I recommend getting the sweet soy as the additional sauce they give for free!!
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Evelyn H.

Yelp
Arrived on a Friday at 6:45 and took 30 minutes to order and wait for our food. They were out of the famous claws, so my BF and I each got the Quarter Chicken Birdbox. These were huge and we could have easily shared. Overall the chicken was good. Wish there had been some dark meat, but the white meat was very tender and moist. Definitely recommend opting for the glaze. The Yeayo sauce didn't do much for me and I regretted not going with the spicier option. Fries were fine, but not particularly memorable. Glad to have tried, but probably a one and done for me.
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Husain V.

Yelp
Probably one of the best hot chicken sandwich's I've ever ate. I had to get the normal one as they didn't have the one with the whole foot sticking out of it available. It had so much flavor and the spice just hit right. Super solid. Also they package it up so well too that everything stays the same as when it was constructed so it will survive a long walk after you pick it up to go.

Hunter B.

Yelp
Great location right in Times Square. I ordered the spicy sandwich and I love spice and this sandwich had no spice to it what so ever. But the sauces were amazing
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Brandon N.

Yelp
Wow, that is a juicy, umami, incredibly high quality chicken sandwich operating out of a tiny shop. The chicken was lightly crispy and lightly gushing with every bite, and the meat texture was so nicely soft yet firm and the natural flavor and chicken umami was so well pronounced. I got the spicy Claude, with the claw just not adding any value except being there for social media hype but damn, the chicken was fantastic. It's got great kick at the spicy level and works SUBLIMELY with the money sauce, sweet honey kinda sauce that makes a mess of an awesome meal. A flavor symphony with high quality ingredients. Not giving a perfect score because the bun was kinda subpar and nothing to write about but the chicken? Almost to die for. Easily a Yelp 5*.
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Alex N.

Yelp
My coworker put me on to this place and said we should try the Claude chicken sandwich. We got there around 11 a.m., and already there was a line. Waited on the line for another 15 minutes and waited for the sandwich, probably for another 10 to 15 minutes. The sandwich is huge. It's very crispy and juicy. It wasn't bad at all, but I am not sure if it lives up to the hype, in my opinion. I would definitely go again and get the spicy falcon chicken sandwich.
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Bryan S.

Yelp
Best chicken sandwich hands down in nyc, or maybe anywhere. They have to improve the wait though, I waited over 30 minutes before they even opened and waited another 40 minutes to receive my order from the time they opened. Despite the wait, it's still worth the price and hype. If you get only 1 sandwich, you have to get the clutch. The crunch, flavor and size of the sandwich is unreal.
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Serge G.

Yelp
Birdbox in NYC has been all over my feed on social media, so we had to try the viral chicken leg sandwich, it took 25 minutes to prepare, so we had high hopes. It came in a fancy box, instructions on how to eat the sandwich and I do have to say that the sandwich is cool, tasty, but it's only draw in my opinion is the leg being attached. It was good quality but I would not seek this sandwich out in the future for $20.
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Paula W.

Yelp
Had to try it after hearing so much hype about the place. We got there 10 minutes before 6pm during a weekday and there was a few people waiting already. Ordering process was fast as there's a kiosk. Tried the Claude the claw spicy and fries. Overall, chicken itself was juicy and flavorful.
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Jim K.

Yelp
Hmm, feels like the previous reviews are coordinated... this was mid at best. Pros - Very Large Portion, Nice Packaging Cons - Bland flavor, not juicy, horrible signage, plastic hanging down from ceiling that you have to step through to order from a kiosk, no attendant or person visible, no human interaction - you order, get a code sent to your phone that unlocks a locker once your order is ready - bizarre overall! There's no storefront or signage for the place, it's a "virtual" food hall / ghost kitchen. I walked by it 4 times before I found it despite being a native New Yorker and extremely familiar with this street - it's right next to Sony Hall, which I've been to a 100+ times... but still very hard to find! You order from a screen with about 20 different "restaurant" menus and then just wait... 2 other people - a girl who ordered before me & an UberEats dude both asked me and each other if we worked there. Super confusing and awful system. The food was also not worth the experience - 1 and Done for me! Def won't be back, way too many better options in NYC. Maybe the original West Coast spot is better, it would have to be... Skip this & hit a Chick-fil-A or better yet go to Sweet Chick if you're near one for superior service & a much better food experience!
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Ian R.

Yelp
This is the last time I let some "cool" looking chicken I saw on social media dictate what I buy. In NYC for work for the week and saw this place was nearby so thought I'd check it out. Got an order of wings (half spicy, half regular) and some waffle fries. Ordered it for takeout online to avoid the lines I've read about. In short, everything here is in dire need of SALT. The chicken was crispy and juicy despite being in a to go box and the fries were crispy as well. There's definitely some good seasoning in the sauces and the breading and there's definitely some interesting flavors going on in everything I had, but it was all just a bit too sweet and didn't have enough salt or something else savory to take it over the edge. The yeayo sauce helped a little bit but everything was screaming to be just a tad more savory to be a better balance.
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Mikayla D.

Yelp
The most unique chicken sandwich in NYC. No doubt. Worth the wait! Food: I've never had a more delectable bite of food. And I say "bite" because I inhaled it after the first bite of The Claude -- their signature,and very instagramable item. I was excited to take photos of it but barely got any. It looks and tastes unlike any of the other basic options. So definitely deserves the hype. I was surprised how large the sandwich was. I was even more surprised how juicy the big piece of the chicken stayed since the flavorful fried dredge remained so crispy. Definitely brined nicely. Also, I was gratefully surprised it wasn't super oily! The perfectly toasted potato bun did its job and didn't disintegrate beneath the large chicken leg with the hanging claw. I was impressed. Definitely worth the price! I tried the classic chicken sando too and it was just as great. This is comparable to other chicken sandwiches except it isn't. It's too uniquely tasty to compare to the others. The sauces were equally great and interesting with a tasty curry vibe unlike other spots basic burger aioli. Honestly, the most suprising was the vegetarian sandwich. Absolutely phenomenal. The fried mushroom stayed crispy! I loved the crunch and complex flavors which made me forget it was even vegetarian. Recommend getting to try even if you don't like mushroom or aren't veg. Experience: This has been marketed as a "casual" concept from a Michelin-starred chef. There is hard work and knowledge that goes into everything Birdbox offers. That being said it takes time to prepare. Give some grace to this newer place. This isn't a Chic Fil A drive thru... ITS WORTH IT. After eating the food, I can confidently say that it doesn't take a detective, or even a chat with the facility operators here, to figure that out. Read the box. I'm glad quality food like that from Birdbox is breaking into the fast casual space. It's virality is shining light on small kitchens and big sandos in NYC. As for atmosphere it's a small kitchen so just find one of the many places to eat nearby. The packaging is very well done great quality so it's just as good when brought to go too.
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Regina G.

Yelp
Chicken had a great crunch & was very juicy. Could've used a tad more seasoning. Fries were amazing, as were the sauce options.

Wayne P.

Yelp
The sandwich with claw was good but eating was a task...no eating table, bringing back to the hotel was going to be cold.
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eduardo e.

Yelp
So I went to this spot because of the hype it received. When I went there I had to wait over an hour for the sandwich which honestly isn't a negative on their part because they are a popular restaurant rn so it's expected for them to make the customer wait. However, maybe it was because I took it to go and didn't eat it on the spot but when I got home (about 30-40min commute, pretty average I would say) it was pretty nasty tasting. The breading tasted slippery if that makes sense and the chicken didn't taste like it had any real seasoning. I honestly had about a few bites and just threw it out. I am only giving this place 3 stars because it felt like this is something you should eat as soon as you get it. Don't wait till you get home to share with your partner lol. I'll try again when the hype for this place dies down. The sauces were delicious. I recommend trying one of each. The hot honey sauce they have was my favorite.

Wanying W.

Yelp
The best chicken sandwich that I have had! I love spicy and curry flavors, and this sandwich has a really nice touch of curry. Yum!! Very generous portions, a LOT of food! The box is nicely presented for takeout! I ordered this to send to friends for lunch on gathering day, they loved it!
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Trekforbeer B.

Yelp
The concept is cool, if not way to confusing for a first timer. (Walk inside and order at a kiosk). But the issue is just that the food sucks. Again, cool concept of the Claude. But lacking execution. Chewy, lack of flavor, and way over price for a very mid sandwich. The fries are clearly frozen. Easy pass.
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Roy H.

Yelp
(1) Difficult to find this place...but happy I did! (2) Take-out orders only...they sold out 20-minutes after they opened at 11:30am. (3) Explained to one of the owners or managers from California that I travelled all the way from "Jersey" since I saw the social media posts raving about the delicious chicken being served at Birdbox NYC! (4) See pictures below - packed perfectly...and positively delicious - best chicken in NYC. Thank you! Will be back...highly recommend without any reservations...cluck...cluck...cluck!

John O.

Yelp
Wow! Best chicken sandwich we ever had. Got the breast sando because I prefer white meat and it was so juicy, some places made them too dry. The crunch, the seasoning and the sauce, so tasty! The person helping us order was so nice too. Took time to explain everything to us and answer our questions. It was a nice day so we sat outside and enjoyed the space at a plaza nearby. Very pleasant overall, hope they get a bigger space soon.
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Aziza S.

Yelp
It was really bland tasting. Nothing to truly say about the service, it was kiosk. It came out in a good amount of time. The spice level was a 2 on the spicy sandwich, so not spicy at all. It really had no flavor. I got the spicy sauce to have with my fries, tasteless and not spicy either. The seating was limited but it wasn't bad midday. Overall, it was exactly what I expected from a TikTok viral spot...completely underwhelming
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Cheyney L.

Yelp
spicy sandwich coated my mouth in a weird film, similar to cheap chinese food. it wasn't spicy, but i could barely taste anything because of it. no doubt in my mind the regular (not spicy) sandwich is super good. fries were solid, could be warmer. even if you love spicy, go for the regular.

Melly P.

Yelp
The chicken sandwich was good - I would recommend the spicy one - but the fries were better. However, the fact that there isn't any seating or a park nearby makes it really difficult to enjoy the food. That being said, if you're around and want a chicken sandwich. It's yummy! Just be prepared to eat it on the side of the road because after waiting in line for 20 min and then 20 min for the sandwich we were too hungry to wait.

Robert C.

Yelp
Amazing chicken sandwich with so many great flavors to choose from! I personally like to"Make it Sticky". Also less than a block from the center of times square and accessible by train!
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Gauri S.

Yelp
Horrible Customer Service! Even if you schedule an order hours in advance, they will cancel your order without the courtesy to properly notifying you or giving you a reason. With tons of options in NYC, why bother ordering from a restaurant that lacks service. We ended up ordering from our local favorite - Sweet Chick.
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Shenglong G.

Yelp
No place to sit and they stopped ordering to facilitate uber eats. Giant line and no proactive communication.

Sam S.

Yelp
I had to fly across the country to come eat here. I am not lying when I say that birdbox is the best fried chicken sandwich I've ever eaten. The original is in SF, and the NY version may just beat it. Do NOT wait to get this...

Lucy S.

Yelp
I found out they have an app recently, which makes ordering really easy. We placed our order on the phone, went straight to pick it up, and didn't have to wait at all. The food was hot and fresh when we got it. The fried chicken is super tasty, and the seasoning is so good it's hard to walk by without wanting some. Perfect for colder days!

Taylor S.

Yelp
I tried The Claw as well as the regular breast sandwich and I'd definitely recommend getting the Claw, one of the best things I've eaten in NYC. I wish I had ordered 2 legs and skipped the regular sandwich, the fries were also nothing to write home about. Definitely get to this place asap as the way it's set up it feels like it could close at any moment. I tried going about a month ago and the line was too long, tonight there was no line and you could easily get anything you wanted even after 6:30.

Aa A.

Yelp
MY GOSH. BEST CHICKEN SANDWICH HANDS DOWN. And EXQUISITE COLESLAW and SESEME BUN! My fried chicken stats are below: I have tried Bob Whites, Jacobs Pickle, Sweet Chick, Blue Ribbon, All brooklyn sites known as "best fried chicken." Heck, I have been to New Orleans and had Willie Mae's chicken. BUT OMG BIRDBOX HAS WON THIS FIGHT. PS. Any review below 5 stars, as you can see, are because they dont yet have a full kitchen yet in NYC (they have a restaurant in SF only) and sell out of sandwiches and have a long line every day. Anyone who doesnt get that and angrily goes home to type up a heated review is definitely, absolutely 100% a tourist (no offense) because if you know NYC and food, you know that this can happen. PSS. The people who work here and are the magic behind making sure ops is running smoothly - are just wonderful people. I was first in line twice (I'm... addicted now) and I had a great chill talk with everyone talking about what makes fried chicken sandwich "great." Foodieville at a ghost kitchen.. peace.