Kathleen D.
Yelp
My mom and I chose Bizou along Charlottesville's Downtown Mall for dinner on Friday night based on the posted menu. We didn't have a reservation, so we were thankful when we were able to be seated right away.
First things first: If it's nice enough, eat outside. The tables inside are absurdly close together. Like, uncomfortably close. To our left, a lady kept diverting her cough germs to us by half covering her mouth so the germs would avoid her family. To our right, an older gentleman made a fist each time he coughed, so his cough germs would expel in all directions. My mom's chair was also right up against the lady behind her and there was no way to adjust it. Obviously they can't control the behavior of customers, but they could maybe adjust the layout a bit.
We started with the burrata, which was the highlight of the meal and the only positive note I can mention in here. After that, I ordered the fettuccine and meatballs. There was a lag before it arrived, and I was starving, so against my better judgment, I kept trying to eat it despite an unexpected overpowering taste of spice.
When the server dropped it off, I had asked for grated cheese. She was super flustered throughout our visit, and she replied, "It will be a minute" in an oddly intense tone. When she eventually stopped by again, I asked for the cheese again (she forgot) and asked if she could find out where the spiciness was from, since I have a sensitivity to peppers.
Turns out it was from red pepper flakes. That was NOT on the menu under the description (see photo attached for proof), and it frankly should have been. Red pepper flakes can alter the entire taste of a dish, and it overpowered every other flavor. I asked her to relay my feedback to the chef, but I'd assume that did not occur...so here we are. Chef, if you are reading this, please either add red pepper flakes to the description, or ditch the red pepper flakes.
I left most of the dish behind. She did offer to replace it, but by that time a) the damage was done and b) I did not feel like waiting around in the claustrophobic setting while also adding to her apparently insane stress level. I was hoping she'd just comp the dish, but she didn't.
All around, there's no need for me to return. I'm glad other reviewers had better experiences, but this place is not my cup of tea at all.