Penelope J.
Yelp
I've been a customer of Brooklyn Larder for a few years. While I don't often visit, when I do, the customer service is excellent. Yesterday I called to inquire about a charcuterie board. I'm attending a picnic event in Prospect Park and wanted a small charcuterie box. I ordered a similar box approximately six months ago for Diner En Blanc. The person on the phone was able to find my information in the system, tell me the cheeses I ordered, and said if I could come in today, I could create a similar item for pick up on Saturday. He said he would leave a note for his colleagues so they knew to expect me.
I arrived and explained why I was in the store. The counter person did not know what I was talking about. No worries. I gave her my name and asked if she could look me up in the system. She seemed bothered by the request and told me she couldn't find my information. I needed to know what cheeses were in the previous box to reorder them. After reviewing the laptop, she found my information and referred me to the cheesemonger.
David was friendly, gave me some samples, and made suggestions. I went to order the box and was told by the counter person that I could not order it in the store but would have to do it online. I wrote the information down, paid for some items, and left. When I got to work, I went to the website but had difficulty ordering as the item I wanted to purchase was not there. I called the store and spoke to the counterperson. When I told her what I was looking for, she stated, "Oh No! We don't have that. We only have the boxes priced on the website." I thanked her, and she replied, "Yep," and hung up the phone.
I expected a bit more from the Brooklyn Larder, given my positive experiences, but that ship has sailed. I'll take my business elsewhere.