james g. P.
Google
I went in on a Thursday at about two in the afternoon. The restaurant wasn’t too busy.
My order was the lunch special, a Cuban sandwich with beans and rice and a side of plantains.
When the order came out, it didn’t look quite right. It looked as if it had barely been pressed, it looked more like a sub roll with some cold cuts. When I bit into it, it had the same texture of a hoagie and was just barely warm inside.
As no one ever checked with me to see if everything was OK, I ate the first half but was just not satisfied so I pointed this out to the counter server and asked him if they could repress the other half. He told me they could give me another sandwich but just couldn’t repress the other half. Although I couldn’t eat a whole other sandwich, I took him up on the offer.
I waited a few minutes and a young lady, tattooed with face piercings, came out and tossed the tray onto the counter, and it slid over to me. She had nothing to say. As she turned and walked away, I said, “thank you” as she continued to walk away without turning around, she gave me a cursory you’re welcome.
I have eaten at the black bean deli many times. The food is always very good. However, this time it wasn’t prepared properly. They are serving Cuban sandwiches. They are supposed to be properly pressed. Whoever prepared this in the back was just going through the motions. Whoever served it did not care that it was not prepared properly. Whoever was running quality control was a complete failure.
My main issue is with the tattooed/facial pierced GenZ young lady that brought the sandwich out. She really is a better candidate for working in the housekeeping industry or at The DMV or perhaps Social Security. She has no idea what customer service is all about and does a disservice to the black bean deli. Her whole demeanor left such a bad taste in my mouth. It will be a while before I return.
The Lions share of the employees there are GenZ. She was so bad. She makes her associates look like they are 5 star servers.
See attached photo of the properly pressed Cuban on the left, against what was originally served to me. This is akin to serving melted ice cream at an ice cream shop. To their credit, they fixed the problem, but that server should be fired.