Velvet B.
Yelp
I genuinely was excited to eat at Black Joy Kitchen and truly want it to succeed--it's a beautiful concept with great potential. However, if you're charging five-star prices, the customer service, food quality, and accountability must consistently meet five-star standards. Unfortunately, that was not our experience.
We had a 5:00 PM reservation and arrived at 5:10 PM, clearly informing the staff that we needed to leave by 7:00 PM for the Martha's Vineyard Black Film Festival. By 6:22 PM, we still had no food on the table. we requested two Saratoga still bottled waters and our waitress disappeared for over 30 minutes and never returned. We eventually had to flag down another employee to receive basic service.
When we addressed the issue, the front-of-house manager gave a passing, half-hearted apology while walking by, never stopping to acknowledge the disruption to our experience. He claimed to have no idea where our server went and offered nothing to make the situation right. The owner never came over to check in, either.
To add insult to injury, my husband's flank steak came saturated in spicy sauce after he specifically asked for it on the side. We barely touched our meals, yet the bill came to over $224--90% of the food went uneaten, not because we were picky, but because it simply wasn't what we ordered or expected.
The owner's daughter with beautiful short hair and cute glasses (I think her name was McKenzie). Not sure if the name is correct. However she was the one saving grace. She was warm, professional, explain the entire menu to us, and incredibly gracious spirit--without her presence, we likely would have walked out.
Again, I sincerely say this: I want this business to thrive. However, that will only happen if leadership takes responsibility, service improves, and food meets the expectations of the price point. Right now, we will not return and most likely will not recommend if we are asked by our business partners, colleagues, family, or friends. Perhaps this will change once the quirks are worked out.