Liz M.
Yelp
I went via drive thru during the morning shift prior to an appointment across town (an hour drive). Unfortunately, after departure on the highway I bit in to a cold sandwich. I tried to make the best of it by eating around the sandwich on the outer corners thinking it would be ok, but it wasn't. I tried taking a bite removing the meat, but the egg was just as cold. Ultimately, I had to make the best of it and just eat the bread to have something in my system being that I had an hour drive. This was roughly at 9:45 am.
I attempted to contact the store via phone, but they don't have phones in store and instead you're routed to their website.
Hours later, at 5pm I thought maybe the store would consider a refund. To my surprise the manager Sam refused after I shared my story due to a lack of receipt, not knowing how long I had the left overs, and that it was a half eaten sandwich. I advised that I didn't get a receipt, and that I still had the pending charge on my card. That wasn't sufficient, understandable. I asked if their rewards system would show my recent purchase and the barista said yes, but still her manager said they couldn't do anything for me. I know it appears it's half eaten in the photo, but you can see where I took my initial bite and the spit out the second. Notice the patty is still mostly there.
I understand the challenges they must face with customers falsifying returns, but they had the software to prove my purchase and still declined. Something so simple they could have obliged and chose not to.