Anne D.
Yelp
Reposting as my original review removed by Yelp for a description i included, therefore, description omitted, here was orig review.
As an update, Blu Pointe has reached out & offered a voucher to make it right, this original review will be updated once voucher is used & I can review the experience:
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Orig review:
I went to Blu Pointe for a birthday lunch. The minute I approached the Front Desk, the lady behind desk, the hostess, was unfriendly, unsmiling, unpleasant the minute I approached. She walked me to their main lunch area by the water (only 1 section was open). All tables by the water were taken, she sat me at an inner table, there was a back section with seats by water, I asked if I could sit there - she said "Ok" in an unpleasant, rude voice with an attitude. She had such an attitude, I then asked "Is that ok?", she again answered with her head looking straight not looking at me ,"I guess so" as in "I guess it has to be ok". When I sat down, I said "It's my birthday today", she said only a minuscule amount more pleasant & friendly - "Well, if it's your birthday, I guess it has to be ok". The waiter and busser were dolls - lovely & nice. She then came back and handed me a card - again unsmiling, unpleasant, unfriendly & said something I can't recall, maybe "Thank you for choosing Blu Pointe to share ur day" but again in an unfriendly, rude, almost angry way. She just dropped it on the table in a somewhat hard way. I politely and in a friendly way said "Thank you darling" to her. The meal itself, except for the opening focaccia bread & butter which were absolutely delicious, was singularly unexceptional. I ordered a hot pot of mussels & chorizo in a garlic cream sauce - mussels tasted standard, the sauce was only pooled at bottom & utterly tasteless - no flavor, the chorizo equally completely flavorless and hard. I ordered a side of garlic mashed potato - also completely flavorless (I barely finished it). I asked the busser for the manager to speak about the hostess, he came hurriedly over mumbling several things like some woman said you wanted to speak to me; as I explained he kind of completely kept talking while I was talking shaking his head saying, "That's strange, that doesn't sound like her", "she's usually not like that, that's why she's in this position". He kind of hurriedly spoke, mumbled & when I started going into detail about her rude, pointedly unfriendly behavior, he just kept saying "Ok, ok" as if "Enough, I get it, I'll talk to her". He said he would speak to her about it after the shift and said sorry if that "soured my experience" on my b'day. Nothing was offered like perhaps dessert on the house or anything to "make it right". Also, after I sat in the back section, a white gentleman with what looked like his son, sat in front of me; immediately the waiter came over & opened up the windows near his seat, then mine to have open view of the water. I asked why that hadn't been done when I was seated (I am an Asian person of color), he said it wasn't him, it was the hostess who told him, well we might as open up the section now, when the gentlemen came in. The minute I sat down, the section should have been considered "open" in one sense & the window should have been opened or at least I should have been asked if I preferred that. I may come back to B. Pointe for dinner, a prvs dinner experience was fine, I will NEVER EVER EVER EVER come back to Blu Pointe for a birthday meal, sorry Blu Pointe, I ripped ur thank you B'day card up & threw it away before I reached home b/c it was given to me with such anger, unpleasant dislike & almost hatred. For this experience, if I could give negative 1 stars, I would.