Eran E.
Yelp
On March 28, 2023, at about 5:40 pm, my wife, her cousin and his wife (visiting from Germany), and I, went to Blue Bottle Coffee on the first floor at Hudson Yards for coffee.
We ordered one cappuccino and two americanos and specifically said "to stay "and not "to go". Our coffees were called ready at about 5:55. As soon as we got our coffee and sat down to have it, one of the 5 employees yelled out we're closing at 6, "You have to go".
We were upset and asked them why they didn't tell us when we ordered that they close at 6 pm, or else we wouldn't have ordered as we specifically said the coffee was to sit down.
Another girl said they announced it at 5:30 to which we said we came after 5:30. She and another girl with Pink/Purple hair said "You have to leave now, escort yourselves out"
We told them this was very rude and unprofessional and as we got up my hand shook and my coffee spilled on the table. The Pink haired girl shouted, "What kind of a f***g person are you?" I answered her back "What kind of a f****g professional you are" and we backed away. She -The Pink haired girl - then came along with 2 other employee girls and pushed me physically and I pushed her back, while 3 of her girlfriends stood next to her.
At that point, another girl came from behind the other girl and shouted "Nobody touches my sister" and punched my face and caused me the gashes seen in the photos.
We asked the security guard to call the police. The police came about 10 minutes later around 6:15-6:25 and took a report from me and from them.
Per the police officers, they also looked at the video cameras, and based on that the officers decided to arrest the Pink Haired girl and the One that punched my face ( she was also the one who took our order) and walked them away handcuffed.
Per the Police, the manager on site ( A Blond girl ) refused to cooperate with them,
We then went to the precinct where an ambulance met us to check me out. We then went home.
It is astonishing that you keep such brut and unprofessional employees representing your brand