Jaz S
Google
Had one of my worst dining experiences ever here. I’ve been coming here for years, used to be a big fan before my visit today. After ordering my first round, food took a while to come out (10-15 mins), no big deal as it was dinner time so it must be busy. However, I had to repetitively ask my waiter for basic items. I had to remind him multiple times for the sesame oil I asked for because he kept forgetting to bring it. I like to line the grill with sesame oil before I cook, so it was very inconvenient to wait over and over again before I could start eating. I had to go out of my way each time to ask for a refill, at one point he brought my drink back 60% full like what. Didn’t get any napkins. Barely checked in on us. I felt like we were begging him just for refills or things like a side of rice. When we were just about finishing up, I decided to place one more order of meats and appetizers. Meats came but still waited on apps. Finished cooking and eating meats but still no apps. I kid you not, we waited A MINIMUM of 22 minutes (don’t remember exactly how long but I know for sure it’s at least that) before it came out. At that point we were beyond ready to leave and asked for the check. No apologies, no smiles, no care in any sense. The whole dinner felt like intermittent waiting for more items. There were multiple 10-15 minute intervals where we had to sit with nothing, whether it was drinks, napkins, cooking utilities or literally even the food in front of us. I felt like I paid $80 just to be held there against my will. We literally couldn’t leave, like our server was no where to be found for us to pay it was ridiculous. I hate to say that I will never come back again and all the staff needs a class on customer service, coming from someone that works in the food service as well.