Kristy Johnson
Google
Really enjoyed my food and the whole vibe of the place. It is pricy, so I wouldn’t come often, but you can try teas and foods you don’t get elsewhere!
I did have an issue with my burger coming to me bloody (I don’t like that). I took two awful bites before figuring out why the burger was so awful, and telling the waitress I wanted one medium-well. She took the food back, then a few min later returned with it and someone I can only assume was a manager, who said they couldn’t take it back (having managed my own cafe, I know that what they couldn’t do is take my food back and then bring it back to my table, which is what they did. What they CAN do is throw it out and remake it, which is, I hope, what happened today). When the manager brought the burger back, she said they couldn’t take it back due to health codes, “so, I mean, is it okay?”
I said it was not okay. I don’t eat bloody burgers.
She said “well if you don’t specify it comes medium.”
I said “well the waitress didn’t ask how I wanted it and I was distracted and didn’t think to mention.”
She said “well, next time, remember to mention.” And took it away.
Really awful customer service. I was shocked, but it seemed like she might be new or something, so I don’t think this is the norm.
When the burger was finally done medium- well, I enjoyed it and left.
Maybe this person was new? Maybe they were inexperienced? Cooking a burger wrong and remaking it isn’t a big deal so I wasn’t sure why it was being made into one. I ordered several dishes, so it wasn’t like I was sending everything back, but to send a bloody burger back is pretty reasonable.
Other than that incident, everything went well. I’ve been here before and didn’t have an experience like that so I don’t think it’s the norm.