Timo F.
Yelp
Today was my second time getting coffee here. The coffee was tasty and delivered in a timely manner both times, but the customer service experience was like night and day between my 2 visits.
The first time I visited it was a late morning and I sought it out because the Starbucks had crazy loud music. I had to get my coffee to go after I was seated bc my plans changed, however, they were super prompt, polite, friendly, helpful/flexible/ accommodating!
But my second time here was in the evening between 6 and 7 PM on a Thursday, and the service was sorely lacking. They were nice during interactions but were otherwise distant and/ or seemed very green / unsure of themselves.
There were only two front-of-house staff, and there were only 6 people in the joint for the entire hour I was there.
I only ordered a coffee so I wasn't expecting to be repeatedly checked up on, but I thought that they would at least be monitoring the dining room/big picture.
I spent the entire time trying to kill mosquitoes ... I was one for two... in the meantime I got two bites.
I was surprised that the whole time I was smacking the window with a heavy napkin, even spraying some natural bug repellent at them, and cursing (with an inside voice) that never got their attention, much less ever stopping by to check on me.
I don't mean just once or twice I mean at least10 times. And all the noise I was making was not quiet, it wasn't obnoxiously loud either, but definitely enough to catch someone's attention had they been out paying attention/ checking in the dining area.
As I left, both front staff were standing by the front door and I mentioned to them that i'd been trying to kill mosquitoes that had been bothering me. They just looked at me, one of them may have mumbled "oh."
Such an ODD experience, lol!
i'm sure if I return next time will be better.
I still haven't eaten the food here ... it looks potentially very tasty, but nothing jumps out at me as something unique I can only get here.