Dakota D.
Yelp
Two days ago I received a reply from the Bluestone Team regarding my recent 2 star review. Although I appreciate their feedback, I feel the need to respond to their reply since it seems that perhaps I was not as thorough enough in my most recent review in providing details as I should have been. A photo of the Blue Stone team reply is attached to this review.
Read my most recent review and you will see why I gave this place a 2 star review, and after receiving a reply from the Blue Stone Lane Team you will might understand why my updated review is 1 star.
As mentioned previously I did ask for an iced flat white, but what I failed to mention is that I *specifically asked the woman at the counter: "Are you guys able to make me an iced flat white? And her reply was "yes."
Had she said no, I would have ordered my usual iced coffee / coffee on ice, or hot flat white, or cappuccino, or simply a black coffee but I digress. What irks me is the fact that the woman and man behind the counter handed me an espresso on ice with milk even though I specifically ordered a flat white on ice. Either they knew that they could not make an iced flat white and decided to service me something that kind of resembles it, or they might need more barista training. I've worked as a barista for 3 years and I know how to make a flat white. I make iced flat whites at home from time to time, and although they are not as glossy as a hot flat white, it is possible to make cold (or hot) foam and float it on top of iced espresso. I wished I had asked for the name of the women behind the counter so she could provide clarification of what occurred this day, but I did not. However, as the photo from my previous review can attest, My visit took place on 10/1/2020 and Nicholas was working the register. Perhaps you can ask him.
As mentioned in my last review, I will come here again and give this place a shot as I do like to support local businesses (big or small) and I will be sure to come back and leave an updated review.