Ben
Google
We too unfortunately experienced a very disappointing stay here. Intended as a special night away, it wasn’t anywhere near worth the ~£350 p/night. Suspect many of the positive reviews were before it changed hands. There are other places for this money in Scotland where the service and hospitality you would receive would be of a far more acceptable standard – it was pretty shambolic.
The bad:
- No hot water for the duration – tepid, at best, and certainly cold once the bath was full. Not informed by staff when it became apparent there was a problem and, given no obvious reception or internal phone in our room and only one member of service staff (see below), trying to tell anyone was challenging. No apology until raised at end of stay. “It is an old house” the reason, which I don’t really think cuts it at £350 a night. Plenty of other “old houses” that charge this much that manage.
- Lack of staff. Appeared to be 1 member of staff covering front of house, waiter, the bar and reception on a Saturday afternoon & evening for hotel guests and restaurant guests. Credit to him, he did admirably but did contribute to slow service and other guests advising (in gallows humour) “if you want a drink, just head into the kitchen and ask the chef”.
- No information before, on arrival when shown to the room or in the room on how things worked. So, unclear how we were supposed to use the sauna, connect to in room speaker, where to find someone if needed help, what was happening with the market garden.
- Breakfast. One server so took nearly an hour (with one other table, so hardly busy). Ran out of toast (what we were given seemed like crusty ends from dinner the night before). While the other table had to eat an entire plate of smoked salmon and scrambled eggs without toast – a very one dimensional breakfast in texture, I fear.
- Gardens – rather overgrown and unkempt, maybe they’re going for the rewilding look but – given no information was given about the house/gardens – who knows (I suspect not).
- House/room - lovely, but there were some sweat stains on our bedroom’s headboard and clearly there’d been a major roof leak in one of the hallways meaning a big carpet stain. A swatch of wallpaper pinned to the room’s noticeboard, presumably left as someone was making an interior decorating decision, was also rather odd. The bathroom was nice but, crucially, lacked hot water so we weren’t able to enjoy it.
- No contact from hotel manager after an initial email for 2-3 months having initially been offered a complementary return stay on raising matters above on departure. At the time, a kind gesture – now, obviously, a hollow one. And the number on the business card she gave me seems to have a fake number. All in, I think this final point encapsulates this place. Avoid.
The good:
- The food in the evening was good, and interesting. The bread served had clearly been defrosted as the centre of each slice was cold, though, and as above, service left a lot to be desired. In fairness, we were offered a discount on our food bill, but with our issues being mainly with the service and room, not the food, this seemed misplaced.