Gary H.
Yelp
Let's start with a disclaimer. My girlfriend and I were on vacation and when we come to DC, we splurge because well, we freaking deserve it! With that being said, we were not able to go to Bobby Vans last year (2022), so we make it a point to make this a dining location and we are so glad we did. The first item we noticed was how warm and inviting the restaurant is. It's very wide open and not crammed like a few other restaurants. We were sat near the windows that face New York Ave NW. Second, our waiter, Mike, WAS FREAKING AMAZING! He made us feel right at home and so comfortable, which is not that common especially at a high-end restaurant as this one. Now here is what makes Mike and Bobby Vans so special to us. As I mentioned before, when my girlfriend and I dine out in DC, we like to splurge, and I like drinking fine scotches. Now a lot of these restaurants don't have super rare scotches so the most common one I order is Johnny Walker Blue. My girlfriend loves Moscow Mules, so Mike took our order, brought her her drink and informed me that they didn't have any more Johnny Blue. Insert super mega sad face here. I asked if he had any Glenfiddich 21 and he said, 'we sure do!' and left to bring me a glass. Well, sadly, Mike came back and said they were out of that as well and asked if there was anything else I would like. He then said hold on and brought back, which I believe Mike said was, the owner. The owner brought a list of all of the scotches they have, and I then chose the Macallan Rare Cask. He says no problem and hurries off to get the glass. During this time, my girlfriend has already finished her first drink and ordered a second and that is around the time that I noticed the owner rushing downstairs and out the building. About twenty seconds later, Mike came by and asked what I ordered because he can't pronounce anything I ordered. Now this is not a dig at Mike, we were rolling on the floor laughing our heads off because he was making this into such a lighthearted moment, as it should be. Mike then explained to us that the owner had to leave to go to his other store to get a bottle because they did not have any at the location we were dining at. This is why Mike was making it such a lighthearted moment. From that moment on, we had to have some fun with Mike. When we ordered our oysters, we asked if we had to wait for them to go forage them from the bays. Ask you can imagine, Mike had some choice words for us and we were crying laughing some more. After a short amount of time, the owner came back and brought my glass of scotch and apologized like there was no tomorrow. The funny thing is, the other Bobby Vans where he had to go is directly across the street from our hotel, so I mentioned that they could have just hired us to bring the bottle next time to save everyone heartache. The owner had a great sense of humor as well. The scotch was amazing, my girlfriends' mules were amazing and the oysters were amazing. Can you tell, we were amazed by the customer service of this place, and we have not even ordered our entrees yet. I ordered one more scotch, because only drinking one after they went through all of that would have been rude, funny, but rude. We then ordered our entrees, which were the dry aged Rib Eyes. While we waited for our entrees, Mike would stop by and make some smart a** comments to us and then walk away. Every time he did, we were dying. I keep mentioning this because as you know, high-end restaurants are usually 'stuffy', to put it mildly. At no time did we feel out of place. We then received our steaks and the macaroni and cheese and both were absolutely amazing! After that, we then ordered cheesecake for dessert and just like everything else, it was wonderful. When it was time to get the bill, Mike informed us that the cheesecake was on them. This was not necessary, but we appreciated it so much. When Mike brought back the check to sign, he then thanked us up and down and gave both of us a hug before we left. This is what customer service should look and feel like, not the hug you sickos!! I understand that food service workers have to deal with a lot of high maintenance people on a daily, hell, hourly occurrence so that is why I try to show them all the respect in the world. Please, when you are out and about dining in any restaurant, show some respect and try not to act too privileged. People like Mike and the owner are the reasons why we go back to these restaurants over and over. If we can all bring joy to one another, then the dining experience will be worth every penny. Here are my final thoughts for Bobby Vans Grill in Washington D.C., enjoy the atmosphere, order everything that looks amazing, with the exception of fine scotch unless you do not mind waiting, lol, and fried oysters, Mike will understand the joke, and enjoy and amazing dining experience at one of the best restaurants in D.C.