Bojangles

The lady with the piercing on her lip is very rude. I’m door dashing and I asked her if I could use the restroom and she told me no I had to buy something. And I said, even if I’m door dashing and she does not her head yes did not speak to me hey how are you nothing get her out of there. She should not be representing Bojangles with that hateful attitude towards dashers.

Cause how the hell ya’ll out of honey mustard sauce. I come here every morning and yesterday the lady tried to make me pay for the sauce but I’ve never had to pay for it before. Then today they don’t have any. On top of all that the fries wasn’t fresh, the grease needs to be changed bc that’s all I tasted when I bit 1 fry. I just threw the whole meal away. Very disappointed!

This Bojangles is reliably inconsistent with food and wait times but the service is always friendly. Today I waited probably 10 min in the drive thru for bo bites. Had to pull the car up. Multiple cars came and went behind me. Didn’t receive the honey mustard I ordered but I did receive ranch and bbq sauce (neither of which I ordered). Bo bites were fresh! Will be back, love the surprises, don’t ever change.

I’ve never been the type of person to leave a review or seek to talk bad about customer service because at the end of the day we are all trying to get by. This is an exception to that rule. I visited tonight after a long road trip just to get my girl and I food. We ordered through the app to make things simpler with the hope that it would make a quick experience. When we arrived to the window we told the lady that we had a mobile order and then she turned to the screen mumbling out loud. Afterwards she handed us a box with food in it that was entirely wrong from what we ordered. We told the lady that it wasn’t right and she told us to keep it and then she walked away. A Second Lady came up and gave us more food that was wrong. We told her that it was wrong and she also walked away. The First Lady came back and she said she didn’t know why the Second Lady gave us food and then proceeded to give us more food that turned out to be wrong. I don’t think we had a complex order but at this point we had a car full of food that they can’t take back and we still haven’t received what we ordered. They then asked us to pull forward where we waited at least ten more minutes before the Second Lady came back and gave us a bag of food. I asked her if she can tell me what was in the box before we take even more food that we can’t give back. She didn’t tell me what was in the box but told me that it was for the order under my name and then without waiting for a response walked inside. It turned out that the food was wrong lol. Throughout this entire experience both of the ladies were incredibly rude. I’ve done customer service for a lot of my life so I have sympathy for any form of customer service but I cannot understand employing individuals that don’t understand human decency and respectfulness. We left with the food that we received because I honestly didn’t think we would ever end up getting the right food.

Arrived at this Bo’s this morning passing through charlotte, I wanted to order supremes with Bo rounds, they told me it wasn’t Available for breakfast but offered me fries ?!? I then went online to order it and it was available and she proceeds to tell me if I order it online they have to drop it. So it is available you just don’t want to make them. Smh

The mod Marcos gave great customer service and answered all my questions as I ordered the steak biscuit with egg. I made a reference about the biscuits at Bojangles sometimes are a hit or miss and he said he had a great biscuit maker there today. Mr Dawayne, Marcus was right my steak and egg biscuits were great thank you guys so much!

Ben was super kind and made the visit extra special. I only come to this Bojangles—and for good reason. The food is always hot and freshly prepared; they’ve never run out of chicken or any items, even during busy times. The service is consistently top tier. Shout-out to the team for keeping consistency so strong—and to Ben for being genuinely warm and professional.

Mrs Pam is one the nicest people I’ve ever met. Her warming smile brightened my day. I might go back for dinner just because of her vibe