Penicillin N.
Yelp
I had the most TERRIBLE experience at this Korean BBQ restaurant in Arlington today, and I'm beyond furious! I went there with kids, and while we were waiting for our food, my baby threw up at the table. I immediately apologized to the waiter, who at least was understanding and moved us to a new table -- that was literally the only decent part of the experience.
Not long after, a hostess came over, wearing a mask, and placed napkins on our table, telling me they were for cleaning up. I assumed they were for my baby's mess since there were no napkins at the table, and my baby had vomit on both his and my clothes, plus he was exhausted from being sick.
I went to the restroom to clean up, and when I came back, the vomit was STILL on the floor. No cleaning staff had bothered to take care of it, while other customers sat at nearby tables and ate. Unbelievable.
Then, when I asked for the check, the same hostess handed it to me and, with the nastiest attitude, told me I had to clean up the vomit before I could leave. She kept raising her voice, demanding I clean the floor myself. She said, "You need to use those napkins to clean up the mess on the floor."
I apologized AGAIN for the mess and asked if there was any cleaning staff to help, offering to pay for a cleaning fee. She just snapped, "No, we don't have cleaning staff here. You have to clean it yourself." I calmly explained, "I'm sorry, but my baby is too little, he's not feeling well, and he's clinging to me. I'm willing to pay for the cleaning, but I can't mop the floor as you're asking."
She then raised her voice even more and said, "No, you're the mom, so you're responsible for your child's mess. You have to clean it up!" And then she stormed off in a huff.
I couldn't believe the disrespect and rudeness I was dealing with. I called my husband to explain what happened, and he told me to just leave. Customers do not clean mop the floor especially while having little baby. This was the worst customer service I've ever experienced, and I shouldn't have to clean the floor for a sick baby.
I approached the server, who had been polite throughout the meal, and asked if he could help clean up. I offered to pay him, even though I had already tipped 20%. Then, my son stepped in and offered to help as well. In the end, the server and my son ended up cleaning the floor.
I left that restaurant feeling absolutely disrespected and infuriated. The hostess not only left the mess there the entire time but then had the audacity to demand that I clean it up. It was a sickening experience, and I will NEVER be coming back.
I'm sharing this on Facebook and with my friends and family so they don't have to deal with this kind of awful treatment. Welcome to the restaurant business -- you've just lost a TON of customers by treating a mom and her sick child like that. Even though I was polite and tipped well, you still managed to ruin the entire experience. Shameful.