Monica N.
Google
We recently stayed at this hotel with friends and were very optimistic based on the glowing reviews. Unfortunately, our experience fell short in several important ways.
The bathroom was not clean — there was visible mold around the sink faucet, on the shower grout, and on the shower hose, and the shower stall itself was quite grotty. The heating in the room didn’t work, and although a substitute heater was provided, it emitted a strong burning-dust smell when turned on. I’m highly sensitive to dust and mold due to a lung condition, so this made the stay especially uncomfortable.
In addition, the bathrobes provided were extremely small. My partner and I are not large, yet neither of us could close them. When we requested larger sizes, we were told that only the small size was available.
After sharing photos with management, they denied that any active mold was present, stating instead that the bathroom was simply “tired” after a busy season. Despite these issues, the room was still charged at the full rate of £300 per night.
Overall, we left feeling disappointed, and the experience did not reflect the standard we expected from this property.