Boston Harbor Hotel

This is a beautiful hotel that has exceptional customer service. My husband and I booked the NYE package and had an amazing time. The hotel goes above and beyond to ensure a phenomenal experience. A few examples of their exemplary customer service: our GPS took us to the Residences entrance instead of the actual hotel entrance with the valet parking. Because it is a one way street, it would have required us to drive 4 blocks in alot of traffic and turn around to get to the correct entrance. They radioed the valet at the hotel and he came to get our car no problem at all. We arrived at check-in time with a long line, they apologized for the delay and passed out waters. Our room was not ready and they offered us an alternate room or we could wait for what they said was a room with an amazing view and worth waiting for - they gave us a voucher to enjoy an appetizer on the house. The room was spectacular - amazing view of the harbor and courthouse and we had a front row seat out our window for the NYE fireworks - truly amazing. Champagne, chocolate covered strawberries and turn down service with slippers next to our bed and Diptyque luxury lotions on the pillow. We pre-ordered our in room breakfast the night before, which was part of the package. The breakfast was a bit delayed, which we expected, so we just lounged in our robes drinking delicious nespresso coffee - loved the detailed instructions on how to operate. Breakfast was amazing - eggs benedict with lox and hollandaise, Irish benedict with homemade corned beef hash, fresh berries and pineapple, GFree toast with butter and jams, oatmeal with walnuts, brown sugar and golden raisins for add-ins and the option to order almond milk was a bonus. This is our favorite hotel in Boston and will definitely be back!!

Spent an overnight with my husband for a quick get away and had the BEST experience!! The young man, Long, who checked us in was lovely and very helpful. And from that first encounter we were impressed with every single person who works there. I had mentioned that it was also my birthday and they sent champagne and dessert to our room! The view from the room was spectacular, everything was extremely clean and in good working order, the location is perfect for getting around the waterfront or walking to the Old North End and central Boston. Breakfast was exquisite! When we checked out, we booked for my birthday next year! Highly recommend.

The Boston Harbor Hotel delivers an exceptional experience from start to finish. The location is stunning, with breathtaking views of the harbor that set the perfect tone for a luxurious stay. The hotel exudes class and elegance, from the beautifully designed interiors to the impeccable service provided by the staff. Every detail is thoughtfully executed, making it a truly memorable experience. Whether you’re visiting for a special occasion or simply looking for a sophisticated getaway, the Boston Harbor Hotel is an outstanding choice. Highly recommend!

Absolutely the most outstanding experience I have ever had at any hotel. Above and beyond only begins to describe the service. We stayed 2 nights over the New Year and were amazed by the attention to detail from check in to departure, the quiet calm of the room, and the spectacular view over the harbor. This will be our hotel of choice in Boston going forward.

The location is perfect right by the waterfront, and the views of the harbor are stunning, especially at sunset. My room was spacious and comfy, and I loved the cozy atmosphere. I had breakfast at the hotel restaurant, and the fresh pastries were a highlight—definitely a must-try! The staff was super friendly and went out of their way to make sure I had everything I needed. Plus, being close to the city’s attractions made exploring Boston so easy.

Unfortunately, we had a horrible experience at this hotel. I can only assume we were given the worst room because we booked through Expedia instead of directly through the hotel, although we paid $3300 for 5 nights. Asked for a room change immediately, and we're denied due to the hotel being full. Paid for a harbor view (see pictures) given a very obstructed view. After sleeping 3 nights in the dilapidated bed (see pictures), the manager finally moved us, but not without much pain and stress! Would not return... ***Update-The more I read the excellent reviews from other travelers, the more disgusted I get about our terrible experience. I can only assume there was some sort of discrimination going on here! There is truly no other explanation for such a drastically different experience we had!? Called and spoke with Steve Johnson, Operational Manager. He did not care about any of these concerns and was quite rude. It's really too bad that such a nice hotel really let us down!

This is one of those places you hesitate to review because you want to keep it your little secret! My husband and I travel frequently and typically stay in 5-star hotels, but this is hands down our favorite. The staff here is exceptional. For instance, we realized we had forgotten our stroller at our previous destination and had a new one delivered to the hotel. When I went to pick it up from the front desk, they offered to assemble it for me! What came out of the box as a jumble of parts was brought back to me just five minutes later as a fully assembled, perfect stroller. Beyond the incredible service, the rooms are beautiful, impeccably clean, and thoughtfully designed. The location is unbeatable, with easy access to everything you’d want to do in Boston—Seaport, Faneuil Hall, and the North End are all within reach. This is the only hotel in Boston I will be staying at.

Not only does the hotel look, feel, and smell wonderful - but the staff genuinely make you feel like you're family. I loved everything about my stay. Special thanks to Leo and the entire wait staff for making my solo dining experience so special!

Oh, how I love this hotel. The perfect mixture of classic and modern, the Boston Harbor Hotel does it right. Your room will feel like a cozy second home for the duration of your stay, with unmatched views whether you look over the harbor or the city! The service is impeccable, and I have never left wanting more. The bar downstairs is a must, the perfect spot for a drink and some snacks. Thank you, and I will hopefully be visiting again soon!

Beautiful hotel. Convenient parking w $36 over night rate on weekend. Several days prior to checking in I got an email asking for my preferences to make my stay special. I said high floor, away from elevator, and feather pillows. Two days prior to checking in I hot 4 emails confirming my choices. Checked in and got first floor of rooms, first room off of elevator and stiff as a board pillows (have headache because neck is stiff). It would have been better to not ask at all but that experience backfired. Additionally, went to restaurant to grab a quick bite. They had just opened and there were very few people there. We didn't get our first and only drinks until after we finished lunch. They took the drinks off the bill but how does that happen? Lastly, we went to the Dark bar hoping for a better cocktail experience. It was crowded and they only had one bartender. My wife ordered a white wine spritzer. He made it with Prosecco. We asked that he make it w soda and he did shaking his head the whole time. Overall, a disappointing 18hrs.

Haven't stayed here but have walked by many times and have been inside to use facilities and cozy up to the bar. The office for the Harbor Cruises is right behind the hotel. While waiting for our christmas eve cruise, they suggested to go in and have a drink at the bar. Friendly and quick service-pricy due to where you are. Dining room is pretty with harbor views. Great spot to catch an Uber as well.

This hotel was BALLER! I checked in and see there are Nespresso pods in my room, the bath products were high end and they turned down my bed when I came back from dinner?? The only part that sucked, valet parking was a fortune. Other great features, the location is amazing. You'll be staying in the harbor, each room has amazing views. The bed was super comfy and the sheets, is that 1200 thread count? The staff was super helpful and greeting me checking and leaving for the day. Everything and I mean everything made my stay great. It would have been nice to stroll the harbor but torrential morning rain put an end to all outside activity. Boston Harbor Hotel, it was a pleasure to stay at your hotel.

Great location! We can walk to Bunker Hill monument in about 1.7 miles from the hotel! You can leisurely walk there, with a few stops on the way! We had breakfast at the hotel, the blueberry ricotta pancakes is to die for! The lox and bagels was really good too, salmon was really fresh! They also had a nightly music band here from 6 pm to 10 pm! There's two more shows left for the summer season! The service was great and I definitely would stay here again if I come back to Boston! Very centrally located!

You couldn't ask for a better location for a hotel in Boston. The doorman were always super helpful and friendly as were the waitresses in the restaurants inside. The rooms could use a refresh as could the common spaces in the hotel. Just outdated and slightly dirty which isn't expected They host fun events throughout the year from summer concerts to wine tastings; definitely somewhere to check out.

Outstanding location and very picturesque overlooking the ocean and high end crafts docked by the hotel. Very busy activity due to company's and business men staying at the Hotel. Each room is more outstanding than the next. Super clean and all the staff are super polite and helpful.

We stayed there, again, January 2024. Boston had flooded that week so maybe that's why it happened... but there was a rat in our room. It's such a bizarre thing to write. They moved us immediately and to a nicer room but I never heard from the hotel about it when I emailed them about it. The hotel has gone dramatically downhill since my review in 2023. There was mold in the shower. The food (via room service) was not good- even the cookies. I don't see myself staying here, again.

During our visit to Boston we got to stay at this beautiful hotel and thoroughly enjoyed our stay. Great service! They're located right on the harbor so we had a great view. Morning walks are nice and they're surrounded by lots of places to grab a drink or food. Their amenities are clean and beautiful; indoor swimming pool, gym, steam/sauna rooms were amazing.

We've stayed at many five-star hotels, but the Boston Harbor delivered exceptional quality and service without being snobbish. Everything from the amazing breakfasts at Rowes Wharf to the wonderful recommendations and help from the concierge, we couldn't have been more pleased. And let's just talk about the room for a minute. I'm super picky about hotel rooms. Well, they usually gross me out because they're never clean enough for me. With the Boston Harbor, it's like they put all new Frette linens and towels in our room just for us and did some extra cleaning. Plus, daily housekeeping AND turn-down service isn't common these days. And the harbor view...wow. We loved this hotel and this city, and it was a great way to celebrate our ten-year anniversary. We highly recommend the Boston Harbor Hotel!

Wow, I can't say enough about the Boston Harbor Hotel! My husband and I spent 4 nights in the Constitution Suite for our babymoon and it blew us away. Not only is the suite itself stunning, but the service and attention to detail was top notch. From check in to check out. When we checked in they had snacks for the both of us which included sparkling cider (since I am pregnant) and 2 adorable stuffed animals with my daughters name on the card. It brought us both to tears seeing that! Then at check out the gentlemen told me he hoped to see us back again but next time with baby! Showing they paid attention to who we were and why we were there. Absolutely incredible. We had zero issues during our stay. There is so much to do within walking distance also! We will 1000% be back once our daughter is born and we visit Boston! Thank you to everyone who made our stay amazing!

The lower star rating has nothing to do with the staff. Everyone we met from the door men, bell hop, front desk, and cleaning/maid staff were all fantastic. The hotel is gorgeous overlooking the harbor and spotless. They pump some kind of smell in the vents which I found nice but if you're sensitive, it may not be. The maid service and turndown service every day were very nice. They fill your ice bucket, get your water glass ready next to the bed, put out your slippers, etc. Where they lose some points were when we arrived (already an hour past check-in) we were informed it would be another hour until the room was ready. After a long morning, flight, and ride over to the hotel, I just wanted to lay down for a minute. So that wasn't good. There are no ice machines anywhere, you have to request ice from room service and they also fill your bucket in the evening. Theres no breakfast which I found odd for this type of hotel. I did order room service one night. I got a pizza. It was good except the crust was so hard I couldn't eat it. The staff really was amazing though and everyone went out of their way to make you feel taken care of . One final negative was that while we are here, the fitness area, pool, sauna, etc were being remodeled. We did not know that prior or I would have picked another hotel. They have a substitute gym on the 8th floor with a couple cardio machines and light freeweights. It was useless for me but they did Partner with a hotel up the street and we got to use their facilities. I would definitely stay here again but for a supposed 5 star hotel, I think they can do a little better.

Throughly enjoyed my week stay at the Boston Harbor. Everyone was extremely nice but one bartender stood out! His name is Julio working at the Sea Grille. So personable and friendly. The hostess at the same restaurant should take lessons, she wasn't so nice. Almost caused a 4 star rating. All said, spectacular stay minus hostess on May 3 & 4 around 8-9 pm.

Classy Clean and staffing was extremely friendly .Boston habour what a terrific Sven's as u overlook thehabour

We had a wonderful stay at this hotel for the Boston Marathon in 2022. Everything was amazing. We booked this hotel through the Boston Marathon Tour. When we checked out, the reservation/concierge told us that we could get the same rate if we book directly from the hotel next time. We thought that was a very nice gesture. (although they make more money doing that than us getting a deal from the Marathon Tour). Anyway, we were not bothered to visit the Marathon Tours' website this year because we were promised to get the same rate. When I called the reservation, they would not give me any discounted rate. I even called twice and asked. One person asked me if I remember the concierge's name. I don't understand these type of questions ....Who would remember a random concierge's name from a year ago unless I become friends with the person. Anyway, she told me she would reach out to the manager. I never got a call. I wish people don't casually say these things because someone like me would believe it :-(

The bar here is great and the food excellent. Why only 3 stars? Well, we ordered black forest cake for $15.00. When we got the takeout package, the contents looked strange. We were assured by the waitstaff that this was what we ordered. 2 Oreo cookies covered in whipped cream is what we found when we got home. Next time don't lie. If you don't have a dessert, just say so.

Definitely worth the price. Easy access to many sites in Boston. We were in town for a family wedding and were very pleased with the accommodations and even the lobby area with seating at a fireplace. Our family was able to reminisce and have coffee with many family members and friends in town for the festivities in the area by the fireplace.

It was my first wedding at the Boston Harbor Hotel, and I was in it. We met up in a suite upstairs, and the bellhop accompanying me in the elevator had to tap his card. Yes, security. The suite was roomy enough for three ladies to be worked on at a time in the living room while another lady was found doing her nails at the couch. The bedroom wasn't the most spacious, with the flat screen television set right at the foot of the bed. We were provided with a room to gather, just a few steps up from the lobby floor, and below the stairs which led up to the Atlantic Room, where the ceremony would take place. It was spacious, with a nice window where the photographer took the opportunity to take some picturesque shots of the bride and then the bride and her father. It turned out a bit far though for our poor wedding coordinator friend who came down to bring us up for our entrance (as none of us were able to carry a cellphone for her to call between our bouquets and our gowns). The Atlantic Room was L shaped with a stage raised up at the base, by the window. Turns out the sun light outside made it hard for the guests seated facing the stage from further along the long part of the L shape to see what was actually going on. There was also a breeze which caused one of the two lit candles to melt down really fast at an angle. Additional seats set along the shorter end of the L was great for sneaking in late comers through the side door. Scheduling a rehearsal in the ceremony space was tough. We ended up having it a month prior to the event, and were allotted only an hour. So basically we only had the chance to do one run through, and immediately forgot what we were supposed to do. Fortunately our presiding pastor said not to worry, he'd help the bride and groom. The cocktail hour and reception were held across the way at The Wharf Room. Fortunately we were blessed with fine weather - no rain and just slightly cool - so we had no trouble making our way over. The private space allotted to the bride was actually a walk through coat room that they had emptied out. We had to ask for them to assign someone to keep guests and staff out so she could leave things stashed in there whenever she wasn't actively changing outfits. The cocktail space was irregularly shaped and set with two bar stations. The staff did their best to make their way through the space with their platters. I managed to get myself a few bites. The lamb chop was great, as were their mini crab cakes. The banquet space was separated by several double doors. Dance floor in the middle between the square columns, with a table for two set before the stage where the band was playing. The room was lit with colored lights, and beautifully decorated with flowers. Given where I was seated at my table, however, I couldn't see much due to the column that stood squarely between me and the stage. Half of my table had responsibilities during the meal, so unfortunately our dinner grew cold as we awaited our cue outside the banquet hall. But when our duties were completed and we turned our attention to the filet mignon and the sea bass awaiting us, it was quite good! The meat was tender, the fish perfectly cooked, and I particularly enjoyed the corn flan and crispy potato cake. Unfortunately, during our short turn in having our table photo taken with the bride and groom (just to the side of our table), we returned to our seats only to find our plates in the midst of being prematurely cleared. I tried to get the older gentleman to stop, but he just said a quiet apology and kept going. A sore disappointment since my plate was still a third full. (In following with my belief that it isn't fair to just take your complaints online without having given the business a chance to handle the issue in real time, I did let the well dressed gentleman whom I perceived to be in charge know what happened. And when the bride later asked her bridal party to spill the beans on what might have happened at her party that she had missed, we told her as well, and she said that she would bring it to his attention as well.) Fortunately, after my slice of cake, made in house, I was contentedly full. It was lemon poppyseed with a raspberry filling, and satisfied the tame sweet tooth of the older generation at the reception. Parking at the hotel is normally $60 valet/$49 self-parking (according to their website), but on evenings and weekends, the price tops out at $18 at 30 Rowes Wharf by the entrance to the Residences at Rowes Wharf (https://en.parkopedia.com/parking/underground/rowes_wharf_garage/02110/boston/?arriving=201910082130&leaving=201910082330). The space down there is a bit cramped, I was told. I, however, had managed to find a metered parking spot on a Sunday, though I did have to drive around a bit first.

We booked a "Night in Paris Romance Dinner" for Valentine's Day. Turns out the event was not a romance dinner for you and your loved one but a group seating event for a table of 8. We asked for a refund and they refused. They then said we could get a gift card but would deduct 5%. I booked this dinner to spend with my girlfriend on our very first Valentine's Day together. The Boston Harbor Hotel completely missed the mark and does not seem to admit their mistake.

A home away from home. Wonderful location, friendly and warm staff, and a fabulous pool & exercise facility not to mention great Harbor views!

Definitely an amazing hotel! The pool was lovely but they closed the hot tub permanently a few years ago and that's what we really were looking forward to using. the gym is great and there's a beautiful restaurant on site. The harbor walk from the back door is a great activity to do. the air conditioning didn't work in our room & It made for a terrible night sleep, it was about 80° all night and we couldn't get it to cool down at all.

We attended a wedding at the BHH last weekend and it was spectacular. The location is fantastic, and the structure is stunning. Food was cooked to perfection and the waitstaff was friendly and accommodating. The hotel bar has an old-time luxurious feel to it as well. We hope to come back to stay here someday.

Outstanding! We had the best time at the Boston Harbor Hotel for our family holiday staycation! Our family is super careful when it comes to the virus, and we haven't ventured from home in 10 months. BHH had incredible safety standards, which was very reassuring. We ate outside at Rowe's Wharf (in December!) -- the heating lamps kept us warm, and the food was delicious. The staff was attentive to our every need, and our room was fantastic. It was our first visit, but we're already planning our return!

thank you to abbie (?) at the reservations desk for your exemplary service. a family member booked reservations via jalpac (TERRIBLE SERVICE) and was not offered a room choice. countless phone calls were unsuccessful in obtaining an upgrade. we were told by boston harbor hotel that an upgrade couldn't be applied to a booking made by a third party. i talked to abbie on my 2nd, 3rd, or 4th try, and she promised to put a note on our reservation. thankfully, we were able to change our room at check in from a city view standard double to an ocean view king premier corner room. vacation saved!

very nice, time-honored hotel. great service from the doormen to the room service attendants and everyone in between. we booked into a 1 bedroom suite. classic layout and decor. great views of the harbor and park. the bathroom had a window INTO the patio of the unit next door. quite interesting. great location on the harbor with plenty of restaurants and bars in walking distance. great room service food as well.

Top notch hotel in the heart of downtown Boston. Four diamond hotel and it shows. Impeccable fixation on detail and all things luxe. Lobby was beautifully decorated for the holidays, but I bet is just as gorgeous during non-holiday times. Each room is equipped with the finest linens and amenities. 24 hour room service orders through an iPad. Coffee maker with espresso option. Soaps and lotions that make your skin feel like butter. Weddings are common at the hotel and show the ultimate in luxury. There are a couple bars, but I recommend the larger one to the far back right. It's more intimate and great for a nightcap prior to bed. Harbor views are excellent. And take time to enjoy the fitness room too if you can pull yourself away from the comfort of the down pillows on your bed. Also, surprisingly affordable gifts can be found in the gift shop for your loved ones at home.

The elevator doesn't work properly and it took 10 minutes just to get from floor 4 to 1. At least have a good elevator for parking garage that costs 20$ for 20 minutes of parking. Lower prices or at least provide better service with the garage. Holy moley.

They made our Christmas Eve exceptional! We stayed at the hotel as a way to avoid the pain in the loss of our daughter and be sure that things were different - even though we live only a few miles away. Every detail that the team took care of made us feel comfortable and cared for. When we arrived the team knew who we were "you must be the Tates". The room was outstanding with a stellar view of the water. The ocean has many healing qualities and for me to be able to stare out at it was amazing. It was a wonderful oasis that really did make the holiday much easier. Being "in the business" I know all of the hotels well. The Boston Harbor Hotel has the perfect blend of classic hospitality and modern amenities. It is welcoming because of the look and feel of the decor as well as the staff that has been there for a long time. The thought that went into your Covid safety protocols and assurances did not go unnoticed. From everything that you regularly touch in the room being packaged carefully with a note to let us know it had been sanitized to the helpful instruction we received upon entering the restaurant, all of it made us feel very safe. I cannot express how much this meant as a way to end an extraordinary difficult year for our family and for the hospitality industry.

Do not go there since you will get bad service. First, not a fan in writing something negative about anyone or any place, however, I want to help others who should seek an alternative hotel since this one was truly terrible and over priced on their rooms and restaurant. First, my husband and I went there for breakfast and it turned into a complete nightmare. When you get seated, you then have 4-5 servers running around getting multiple things at your table, but there was no need since all of the them botched our order and we ordered the most simplest of meals. Plus, there was no one in the restaurant to cause such chaos from the servers, and it make us feel so frantic in the restaurant. One server is plenty for us. We thought it was odd that 5 people could not deliver our order and actually gave us food that we did not order in the first place. And, we had to wait 35 minutes for 2 boiled eggs which seemed crazy since it only takes about 5 minutes to cook eggs. Pancakes are burnt to a crisp! Could not eat them at all. Then, if you speak up about the many infractions, all of the servers start whispering to all of the other servers, and they do it right in front of you. So, basically it feels like elementary school but with grown adults. Not one of the 5 people came by to offer coffee or water which is something standard in a restaurant. My husband asked for some side things, and those were never delivered, but again, no one is in the rest. We tried to speak to the manager, but she took off on us and we had to then speak to the front office mgr. who basically did nothing for us. The hotel mgmt. supports bad behavior and bad service when things go very wrong as the head manager "Tim" finally told me the next day on the phone. He refused to believe that his servers and manager are incompetent at their jobs, and should be replaced or at the very least re-trained, and then do more re-training. Kindness goes a long way servers. I have severe allergies, and the rest. manager told me "That she did NOT take allergies seriously until her niece got very ill at a restaurant." That was scary to hear since ALL staff should take allergies seriously. But, again, these people could care less about you. Emphasis, CARE LESS ABOUT YOU! We had to almost beg just to get a small cup of milk or juice. All of the servers ran around and completely ignored us or WOULD TALK BEHIND YOUR BACK, AND MAKE RUDE FACIAL EXPRESSIONS. When walking out of the rest. - the hostess could not even say good-bye or say thank you. Just looked at us with a sneer. What a way to end your dining experience. Please do not go there, it is such a huge waste of money and your experience will be devastating and shocking!!!

Many years later we stayed a couple of nights. For our anniversary. And To get a refresher of what posh is like. And posh is another name for this hotel. There are very few places that do a great job, in every respect, always. Like a Jeep Wrangler or Rolex submariner. There is a price for excellence and it's not cheap. The place is spotless and the employees are superb. A really great experience after the past three COVID years. To break out and enjoy people. And enjoy yourself.

I love the views, the colonial ambience and the great food + cocktails here. One of my favorite places to come back to whenever I'm in Boston!

This place has it all! Spectacular staff--attentive, friendly, above and beyond helpful!! We loved the view over the water.....but the city view is also spectacular! From the doorman (shout-out to Dave, 35 year veteran, who loved sharing his knowledge of the city), to the front desk, to the AMAZING concierge staff-- Griffin and Nathan can make ANYTHING possible) to the restauran/bar (Mary Ellen is awesome!) there is no better hotel!

I have not stayed at this hotel. However, I feel a 5 star review is deserved for Alec who worked the front desk on the 4th of July. After a long night of dancing and disrespecting my liver at a bar near by, I stumbled into the hotel around 2:30am, convinced that my friends had a room there. Not sure why I thought my college age friends and I could afford this place, but never the less I persisted. Alec patiently looked up the names of each of my friends and politely informed me none of them had a room. Alec handled this situation with great respect and poise. Alec charged my phone and helped me order an Uber home. He even walked me to my Uber and opened the door for me! I am not sure how I would have made it home without it. I am greatly appreciative of the customer service he displayed. Alec you were my guardian angel that night. Please give Alec a raise.

If I could give 0 stars, I would. My elderly parents tried to check into the hotel. It was my father's birthday so I booked their room on my credit card. Nowhere on the website did it say that I had to be there in person to check in them since I used my credit card. I put down my fathers name on the reservation and I even have the same last name as my father, yet they would not allow my parents to be checked in when they arrived to the hotel. I received a call from my father stating that after traveling all the way to boston, they were denied their room and had to wait 40 minutes in the lobby for me. The front desk person proceeded to speak to me on the phone (after my father called me) and told me I needed to send them authentications forms with copies of my ID, and credit card... all while my parents had to wait for this email otherwise they would not be checked in. Luckily I was around a computer and was not working so I tried to send the forms back to hotel ASAP- a stressful experience because I know my parents are just sitting in the lobby waiting for me to fill out the forms to even get into their room. Once they got the forms, they finally checked my parents in. Sadly, the story only gets worse. I called the manager and told him how upsetting this was, especially considering that each night was $800 and this was supposed to be a luxury hotel and relaxing experience. He assured me that he would take care of them and apologized. I hoped that it was sincere and ended the call. When my parents got to their room, there was no water view (which is the reason why we paid $800/night). My poor parents after waiting that whole time and the lobby treating them that way didn't even get the room that we paid for. Because of this we were switched to another room.... this second room was WORSE. No water view either. FINALLY, they get switched for a THIRD time. This time there is a decent water view, but at this point my parents are exhausted and just comply. We also had dinner reservations and I had to cancel these because my parents were running so late due to the incompetence of the hotel and giving us the view we paid for. The manager stopped by and gave them a bottle of wine... thats it. That's what he meant by "take care of them." Very upsetting. Later that night, the window in the hotel room was also broken. The mechanic had to literally duct-tape the window to keep it shut. Extremely upsetting experience, especially since this was supposed to be a celebratory weekend and my parents were denied their hotel room for almost an hour, had me send forms when we have the exact same last name, I even wrote my fathers name and his information on the reservation, spoke to the front desk and said I give you permission to check them in/you can ask me any questions, AND the 2 horrible rooms they had to move to.... my parents will not be returning. We still have that $1,800 bill. Horrendous.

A very good example of a very bad hotel! Room was ok but noisy, you can hear everything outside. Service is terrible, staffs does not pay attention. I am sorry but I don't think I will come back. Goodluck

This Hotel is outstanding. Their staff is 10 Stars at least. Friendly, jolly on the spot and abundantly helpful. You will enjoy your stay here for pleasure or business. We were there for medical reasons. Hospital visits and friend was readmitted to hospital for over nite. The Boston Harbor Hotel called an ambulance, escorted them to our room. Stood by for any assistance needed and saw her all the way to the elevator to the front door and into the ambulance. I was unable to go with her because of covid. The Rowes Wharf Sea Grill, bar and lounge, inside and outside seating with a view of multi. sizes and shapes of boats and ships traveling in and out of the bay. A beautiful view. Even if busy you are never rushed or hurried. They want you to enjoy your meal and drinks and relax. The service was excellent and friendly. We were expecting to be there 2 or 3 weeks but turned into 4 or 5. Were pretty hotel bound as Joy was not able to walk for any time at all. But let go of her and she was gone. So we saw a few parts of the city but the hotel has everything you need for a delightful stay. I waited too long to do this review as had so many name wrote down for above and beyond great service but of course I lost it. You will not go wrong when you stay at Boston Harbor Hotel. The hotel, the staff, the food, the location. It's all here. Enjoy.

Stayed here for one evening in a Junior suite. Very lovely stay. Rooms are big and comfortable. Staff is very professional and the area is great. I recommend it.

Amazing customer service. I live in the area and will insist that all of my guests stay here when visiting from now on.

When you walk into the lobby of a classic 5-star decor Boston Harbor Hotel, you feel like you walked into a movie set! Love the colors. Tentative staff. I arrived before check-in time and they did not have a room ready. So I left my luggage there, and asked them to check me in when they have a room available and bring my luggage up. I arrived back in the evening, grabbed my key card and went to my room. The corridors look so nice, and when I got into my room, my luggage was there and viola, the deluxe room! My favorite was the vanity area outside the bathroom where I can sit in front of the mirror in the morning and evening and take my time. I expect very high level service and Boston Harbor exceeded my expectation! Staff were all polite and bright. They accommodated all my requests perfectly. I cannot be happier. If you have a chance, please stay with them!

We were able to get an EXPRESS DEAL on PRICELINE for this hotel. My husband and I are great at getting 4 and 5 star hotels for exceptional deals in BOSTON. We have stayed at 3 Five Star hotels, and this is one of them. I will say, while very nice and beautiful location, I am a bit underwhelmed with the hotel itself. In comparison to the other 5 star hotels we have stayed in, this one feels old and in need of a refresher. I understand it is supposed to be quaint and appear older, but the quality of certain things just seems a bit off. The bathroom in our junior suite seems to have the floor molding coming off the wall, you can hear the elevators, a piece of the coffee table is missing, and the armoire seems like its tipping. I may sound picky, but for a 5 star hotel, I have high expectations. In addition, you are paying $50 a night for parking, when most in this area are $40. It's nice. It's just not breathtaking like I expected. To be honest the Intercontinental Hotel down the street is much more elegant and updated. Just my honest opinion.

Great hotel in a great location. Pool and spa are great but beginning to look a bit tired.Hot tub is gone and that was a bummer. Staff is great. Rooms are A++ Meritage for cocktails and a bite are great too. Michael is a great waiter that keeps it moving.

We stayed there recently two nights. The staff was extremely friendly and very helpful. The accommodations were amazing with a great view of the harbor. The concierge staff was also very helpful in giving recommendations for localRestaurants and shopping areas. If I return to Boston I would gladly stay there again.

Awesome staff. Great accommodations. If you forgot something chances are they have it. They were kind enough to bring me a heating pad because after walking and enjoying the city my back was hurting. The location is in walking distance to everything and the view of the bay was amazing. I will stay here every time I visit Boston!

Just spent three nights there, it was wonderful. The service was impeccable. The room was fabulous with terrific views. Only a couple of non-5 star things. The bathroom light was dark (but the bathroom and amenities 5 stars); and to order java for one in the morning was $22, plus any additional tip beyond the auto charge, (the taste was was sublime, although pricey). There is coffee down by the restaurant, but, who wants to actually have to get ready to go outside the wonderful wrong before coffee? There's also espresso in the room, but I like freshly brewed coffee much better.

Impressive staff & accommodations. The view location on point for a new visitor to the area. I traveled with my grown son for my birthday to see Pearl Jam. We've never been to the East coast. The hotel left me a sweet lil birthday cake along with some cheese toasted bread & strawberries very thoughtful & lovely. From cleaning staff to reception door man everyone kind.

My boyfriend and I stayed here for my birthday a few days ago - and it's safe to say that the BHH is my new fav hotel in Boston. We usually stay at the Four Seasons but I wanted something a little quieter and close to the seaport. The BHH did not disappoint. The service was 5 star all the way, the room was clean and beautiful and the hotel is beautiful (plus - how can you beat the view?!) The only reason why I am not leaving 5 stars is because we put in the reservation that it was my bday and I think they could have done a little something - I used to work at a hotel and we always made sure to do something for a guests birthday celebration !

This hotel is incredible. Incredible location, attention to detail, attentive staff, friendly, prompt...in all not a single negative. My fiancé lives in Florida and we have been staying here once a month or more since December. Never disappointed. Tried the Godfrey once just to change it up...if it isn't broke don't fix it (they [Godfrey] dented my vehicle during valet service). They simply don't miss a single detail. Impeccable customer service without being over bearing. Every service you could want is available.

We just attended a lovely pre-wedding reception this evening at the Boston harbor hotel. Staff was amazing and great service. Wonderful bartenders and service! Dave, The concierge's driver, was incredibly helpful and provided superior service. We highly recommend this place and in particular, contact Dave if you need anything! He was wonderful

Stayed here for the first time with my boyfriend for his birthday. I found it to be a beautiful hotel and was completely satisfied. When checking in we were asked if it was for a special event and sent up a pastry a few minutes after getting to our room. I just thought it was very classy and hope to come back really soon. It was a little last minute so I definitely would like to check out the spa. It sounds amazing.