Angele H
Google
POOR SERVICE: Tonight we arrived around **6:15 p.m.** for a mother-daughter outing and were told the dining room was mostly reserved, so we were seated at the **end of the bar**, which was about **90% full**, as was the restaurant. There were **two female bartenders** (a blonde and a brunette) working each appearing to manage one side of the bar. My daughter and I sat there for **at least 10 minutes** without being acknowledged. No greeting, no menus, no water, and no eye contact.
A **male staff member** (whom I’ve seen there before and who consistently provides excellent service) noticed us and stepped in. He asked one of the bartenders (the brunette) if she had helped us yet, she never looked up & shook her head no. He immediately took care of us by bringing water, explaining the happy hour specials, walking us through both the drink and food menus, and creating a welcoming experience. He was professional, engaging, and attentive.
After he made our cocktails, we sat at the bar for **another 45 minutes** without a single check-in from either bartender. During that time, we watched them actively engage with other guests taking food orders, offering refills, and discussing specials, while completely ignoring us.
When seats opened closer to the middle of the bar, we moved, hoping for better service (and honestly, just a change of atmosphere). Unfortunately, nothing improved. I observed one bartender whisper something to the other, and they both looked in our direction. From that point forward, neither bartender acknowledged us. One bartender continued assisting guests on both sides of us while skipping over us entirely, and at times focused on cleaning and restocking glassware instead of checking on guests.
After **over an hour total** at the bar, I finally asked if we could place a food order. The response was a very dismissive “yeah,” with no apology or acknowledgment of the extended lack of service. We ordered deviled eggs and truffle fries, but by then, the experience had already felt uncomfortable.
At that point, I asked the same male staff member if we could move to a table. He apologized and accommodated us. While he mentioned that it was busy, what we observed didn’t support that explanation, we had watched consistent service being provided to others throughout the evening.
Once seated, our **table server (I believe her name was Day)** was absolutely wonderful, pleasant, attentive, and professional. She checked on us several times and immediately improved the experience. However, after sitting down, I ordered **one additional cocktail**, and it took **another 15–20 minutes** to arrive.
During that wait, I specifically noticed that most guests had already left the bar. I counted **only six people remaining**, yet the bartenders were cleaning glassware instead of preparing drinks. Our server came back and kindly apologized, saying my drink should be coming next. Ultimately, **neither of the two female bartenders made my drink**. Instead, the same male staff member who had initially taken care of us earlier came back, made my cocktail himself, and delivered it to our table.
I’m not sure what the issue was, but it appeared that the bartender working the **far left side of the bar** initially had some sort of issue with us, and after speaking with the bartender on the **far right (near the entrance)**, that behavior seemed to carry over. Regardless of the reason, no guest should ever feel ignored, invisible, or selectively served.
This experience was especially disappointing given that the restaurant has **automatic gratuity**. Hospitality means acknowledging every guest, regardless of appearance, assumptions, or personal bias.
I appreciate the staff members who stepped in and provided excellent service, but the bar experience tonight was unacceptable. I hope management takes this feedback seriously and addresses consistency, professionalism, and accountability behind the bar. Bottled & Bond has been a go-to spot, but experiences like this make it very difficult to return or to recommend sitting at the bar.
