Cesar
Google
I really wanted to like this place. Our first visit to Bowl & Barrel was actually decent, which made us confident enough to book a second event here — big mistake.
Trying to make the reservation was already frustrating. I was left on hold for 15 minutes, then hung up on. When I called back, the person who answered said they weren’t a host but would “pass on the info” to the right person and that I’d get a callback within 10–15 minutes. I waited over an hour — nothing. I called again, and a different employee told me they had “tried” calling me (they hadn’t) but confirmed our reservation.
Once we arrived, the experience completely fell apart. The host gave us our lane and tossed the shoes on the floor, then walked off quickly before anyone could even thank her. Her attitude was cold and unprofessional.
We waited 20–30 minutes for a server — no water, no greeting, no one checking in. The place was nearly empty, just us and a small family, yet all the staff were gathered at the bar chatting, giving us the occasional stare, and continuing to ignore us.
Eventually, I had to get up and place our order at the bar myself — just waters and one draft beer. I returned to bowl and we waited another 20+ minutes… still nothing. The drinks were just sitting on the counter the entire time while the staff kept socializing. My sister finally started walking toward them to ask what was going on — only then did they suddenly rush to bring the already-warm beer and waters that had been left sitting out.
This place is nice in theory — the bowling setup is modern and clean — but the service and attitude from the staff are unacceptable. No professionalism, no sense of urgency, no visible management. It felt like being served by a disinterested group of teenagers at a fast food joint. If this is the standard now, I don’t see this business lasting much longer.
I wouldn’t recommend Bowl & Barrel to anyone looking for a smooth or enjoyable group experience. There are much better spots in Houston where customer service still matters.
Update(8/18/25): I emailed the email they commented below saying sorry for the bad experience and to please email them so they can make it right I sent the email on Aug 14,2024 they still haven’t responded to my email just so everyone is aware they don’t care to make it right or care if you email them. Them saying that is just for looks to act like they care about the customer when they don’t.