Christina M.
Yelp
One of the biggest differences in what we expected vs. what we actually got in a long time- this place is beautiful and looks so inviting but was truly one of our worst service experiences in a long time.
We had a negative experience truly from the minute we walked in- the hostess seemed really disorganized, led us over to a table set for four when we were a party of five, and had absolutely no idea where or how to seat us when we pointed this out. We were sent over to the bar to wait and could see her having an extremely animated conversation with the manager in the other room (he was gesticulating a lot and looked pretty angry). The bartender was not welcoming and treated us like an inconvenience for waiting there. There were literally three other patrons at the bar and we were standing at the end so that we would not block seats for anyone.
We were finally seated after about 10 minutes, and the server in our section proceeded to completely ignore us for another 10-15 minutes. As in, we saw him providing prompt and attentive service to every other table, including a table of six that was seated several minutes after us, and he would literally look at our table and walk right past. The restaurant was not full, so I have no idea why he refused to serve us- it would have gone a long way if he had just stopped by and explained whatever the problem was and said he'd come back to us shortly. But he literally never did. The only time we ever saw him was when he unhelpfully came over to clear plates immediately after we finished eating.
At this point, we were extremely hungry and just hoping to be served, so we finally flagged down another server, Sarah, who proceeded to help our table the entire time. Sarah gave us fantastic service and was so kind and attentive. I am giving this restaurant two stars for her and because some of the food was very good- we really liked the chicken salad BLT waffle sandwich (which was so unique), and the starters are excellent, we loved the mini muffin board and the cheddar biscuits. But we also had some serious issues with our other food- for example, two of the three eggs Benedicts we ordered were overcooked and did not have runny yolks.
Sarah was amazing and the only bright spot in the experience- I really hope she stays because the rest of the staff really needs help. In addition to the visibly angry manager, we saw the server who ignored us criticizing Sarah for taking on another table he was ignoring (and doing this in the middle of the dining room, which was crazy- not that he should be criticizing someone else for his own poor service anywhere). And the hostess said absolutely nothing to us on the way out. Even if this was the best food we'd had in Lewes (it isn't), we would not come back here.