Victoria B.
Yelp
This is my first one-star review ever, but I truly don't think it'd be fair to give it a higher star rating. Granted, I visited during the Grand Prix weekend, so I acknowledge that it was undoubtedly much more crowded than usual. However, I don't recall a comparably bad dining experience in the past few years, regardless of circumstances.
The service: servers were rushed and seemed totally overwhelmed. What that translated into was a 30 minute wait for someone to visit our table for drink orders, only to have them return not once but TWICE to confirm our drink orders, only to wait a long time to get our drinks (which were overpriced and underwhelming), only to wait another 30 minutes to place our food orders and then over an hour to actually get our food. I understand it's not their fault, but it was ridiculous, and the quality of the food just made it worse. People at multiple tables got up and left because the wait times were absolutely absurd.
The atmosphere: Gorgeous hotel setting, I'll give them that for sure. However, the bathrooms were a disaster and missing toilet paper in all stalls and paper towels and had water all over the place. It was just bad.
The food: Honestly, if everything else was the same but the food was good, it would have been an okay night. I would have been willing to overlook the rest and chalk it up to a busy night on a busy weekend. However, the food was a total joke. The bread in the bread basket was legitimately bad--like tough to chew and tasted stale. We spent $25 on a cheese plate that was legitimately 4 very thin slices of cheese, a few pieces of very thin half-grilled bread, a handful of nuts and a few dabs of what tasted like Smuckers jam. It was a joke and the fact that it was the best part of the meal speaks volumes. Not a single one of us liked our meals or finished more than half at most. My brother-in-law ordered a meat dish with polenta, which was brought out after more than an hour of waiting. He quickly realized the polenta was cold. Like, inedibly so. The waitress apologized and went to get him a new dish, and again, the polenta was cold and inedible. My salmon came out soon after, and after a few bites, I realized that the middle was raw. I am currently pregnant and was alarmed to discover that and shared it with my husband to confirm that I wasn't crazy. Nope, definitely raw fish and a health hazard, especially for me. Again the waitress apologized and I waited almost 30 minutes for more fish to come out.
By the time I got my food, I wasn't even hungry anymore, and we were all pushing 3 hours and losing steam. We asked for the check and the waitress said a free crème brûlée was coming out, which we declined. The management made no additional effort to address our displeasure, and we saw multiple such free desserts being delivered to nearby tables with apologies, so clearly we weren't the only ones having a crappy meal. I was incredibly disappointed by the meal and by management's empty attempt at resolving things--none of us wanted to share a $9 dessert after dropping $300 on a joke of a dinner. Suffice to say that we won't return, and while I do truly feel for the waitstaff put in an impossible situation, for the prices they charged, I felt that our dining experience was more or less inexcusable.