Majik
Google
Warmly greeted by front of house, Sabina and was looking forward to my dinner.
However, the service was downhill after that and certainly not what I would expect. There was zero small talk, I felt abandoned by my waiter Maria after taking my drinks order - glass of champagne which took a very long time even though the restaurant only had two tables at the time.
Champagne was flat as a pancake… this made me a little apprehensive but still hoping things would turnaround. I was now being served by John, who eventually after a long time plucked up the courage to ask me how my stay was so far, it didn’t really feel that genuine but I appreciated the effort
Oysters arrived and were excellent
Escargots were slightly mushy and overcooked and the foam a bit too sweet instead of moorish
At that point my water remained sadly empty for ages until the maitre D’ appeared and refilled it asking if I was ready for my mains I asked for a little time as the oysters and escargots were too fast literally back to back
Had the lamb for mains, which was good although morels were very sweet
Served by…. Sabina with smiles and warmth but I found it odd that front of house was roped in to serve when the restaurant wasn’t that busy
No one asked me how the food was…(wondering now about that no longer michelin star)
It seemed to me the floor service needed more organising and maybe more warmth and training? Also the chefs definitely changed from 7:15 and then at 8pm, so wondering if that made a difference to the food.
There were a lot of staff at the pass at one point
I had brilliant service in Sofitel’s other restaurant Taiko (exceptional maitre D’ Louis and waiter Evan) the evening before so I was sad to end my stay on such a sour note at Brasserie Boulud
I skipped out on dessert… not because I didn’t want it
I was finally talked to very briefly when paying the bill (and deciding what to tip) by Maria.
The service wasn’t awful, it was just cold, matter of fact and not what you’d expect at this establishment.