LaNitria T.
Yelp
Prior to arrival I didn't know that the restaurant was inside of a hotel. There is only (complimentary) valet parking and an option for leaving tips. Driving into the space is a bit confusing regarding parking and there isn't much guidance for that. Once inside there aren't clear directions on how to navigate the space, but once we found the restaurant check in and were seated, the wait began. Immediately upon sitting down we ordered water and mimosas. The water came shortly thereafter. We were greeted by our waitress and 20mins later, no exaggeration, our mimosas arrived. Multiple wait staff walked by and our waitress came by a few times when we finally ordered it took a while longer for the food to come out. We ordered a breakfast sandwich and I the eggs Benedict, it was lukewarm and I would have liked for the eggs to be poached a bit longer as they were not as firm as I expected or liked. I mentioned the meal being cold, but didn't want to wait again for it to be recooked. As soon as our plates were seemingly cleaned one of the staffers promptly removed plates from the table which was surprising as all of the service seemed a bit inattentive. After removing the plates and glasswares from the table we waited another 10-15mins for our waitress to return with a check or to see if we needed anything more, she returned another few minutes after one of the waiters came to refill water and I requested the check. After receiving the check we waited another 10-15 mins for the waitress to return to complete payment. I requested my car and was impatient waiting so went to retrieve it while my partner waited. When the waitress returned her reasoning for not returning to complete payment is that she said she thought we were hotel guests so she was leaving us alone. The space was nice and quiet and the food was flavorful, but after a first experience like that, I don't foresee dining in the dining room again. I was thoroughly unamused, should I return I'd be seated at the bar. Hopefully management has a discussion about service to a customer; a guest, under any circumstance, is a guest.