Nadeem A.
Google
This is one of the oldest and most iconic legacy restaurants in South Bombay, so naturally we walked in with high expectations. While the place does carry an old-world charm that takes you back in time, unfortunately the overall experience did not live up to what we had hoped for.
The ambience reflects a bygone era, which can be nostalgic, but the food itself was quite disappointing. Most of the dishes were bland and, more importantly, served cold. We tried their Berry Pulao, which is often projected as their hero or signature dish, but it was underwhelming in both taste and presentation. Being served cold made the experience even worse.
Another major concern is how outdated their payment system is. In today’s world, where even the smallest vendors accept UPI or cards, being told to pay only in cash feels extremely inconvenient and frankly unacceptable. It genuinely feels like the restaurant is still operating in 1923, without adapting to basic modern expectations.
I also happened to notice the kitchen area, which looked somewhat unhygienic. For a restaurant with such a long-standing reputation, this was quite concerning.
If the team at Britannia happens to read this review, I sincerely hope they take it constructively. The restaurant has a rich legacy and loyal following, but addressing basic concerns like food quality, hygiene, serving temperature, and modern payment options would go a long way in preserving that legacy for future generations.