Brooks Trailhead

My friend had great things to say about Brooks shoes, so I decided to try a pair out. Service was friendly enough. The sales seemed knowledgeable enough about which shoe would be a best fit for me. I ended up choosing the Glycerin GTS as it felt the most comfortable for me. I hope it's true!

Good running store with friendly staff. They got a specific shoe line you could rent for 48 hours and thirty day returns. There’s a statue made of people’s running race medals outside the store which is cool. There’s a book inside by the entrance with explanation of the medals.

Both experiences that I have had at this Brooks location left me feeling… confused? The staff members I interacted with were distant, curt, and genuinely seemed bothered to provide very minimal customer service (e.g., asking to try on two pair of shoes). I have no issues with the quality of the shoes I purchased, but I will buy them online or go to the outlet store north of Seattle to do so and avoid coming back to this location. The store itself was clean and orderly, though I was surprised to find zero clearance items.

Came to this store last Sunday (January 26th). Greeted as I walked in. I need more stability shoe and this was the place. Got a great pair of shoes. The staff was very friendly and went the extra mile to help out.

Dave is incredible!!!! After suffering through knee pain through the past year, I was finally able to hone down on a running shoe that would work for me. It took Dave an hour to help me select the right fit and comfort, and he went over and beyond to help me find the right pair of shoes. Thanks Dave! You are awesome!

The staff were highly knowledgeable, friendly, and patient. Magena was so helpful to my wife. She explained the difference between neutral and support shoes, and helped her try on multiple styles in multiple sizes and multiple widths! At no point did we ever feel any sales pressure; it just felt like she was trying to be informative and help. In the end, my wife ended up picking the Adrenaline GTS 23 and she loves it.

Gotta love 5 employees standing around talking while you sit waiting for 5 mins for help only to get someone who seems less than interested to help you. I had my whole family sitting waiting, no help for any of us. I’ve bought plenty of brooks in the past and this was by far the worst experience we’ve had. Didn’t seem to care or honestly have any great options. When asked “do you guys have any other options” knowing they have tons of options on their website, I was told no. What’s the purpose in coming to shop in person when employees could care less and there’s no options. We will go look for other shoes elsewhere.

I was in town to participate in The Great Ferry Race and was excited to stop by after. Brooks is one of my favorite brands after my local running shop introduced me to them. Also, this is their only store and it’s next to their HQ! I was looking forward to talking about running with some of the people from Brooks!!! Overall, it just wasn’t a good experience though. The employees weren’t friendly and made me feel like I was bothering them. It was just a weird atmosphere. I even gave the benefit of the doubt until I got outside and my partner commented on how poorly they felt I was treated. Then I realized it was true. I got the sense the employees were burnt out. To top it off, I didn’t get the sale price for a tank too I ended up buying. That makes no sense. It’s 20% off on the website, why wouldn’t it be the same in store? I emailed customer service with no response. Which is fine, I’ll be in town again before the 90 day return period is over so I’ll get my money back. I’ll still buy Brooks because their shoes are that good but I’ll make sure to temper my expectations for future trips to Brooks Trailhead.

Wide variety of options and fun store. Staff definitely need to lighten up. We always have to wait for someone to help and they seem overwhelmed.

I visited the Brooks Trailhead store when I was in Seattle this past November and honestly thought it was the greatest thing since sliced bread (and boy oh boy do I love bread). Located within running distance of Downtown Seattle, I literally ran to the store and was mesmerized by the outside of the building - it's perfect! The statue is literally made of running/race medals and when you enter the store, there is a large book with submissions from the people who donated their medals to the statue! The selection of shoes and apparel is unmatched - seriously, it's like everything that's on the website is in the physical store. Yes, there was even a special mug representing Brooks Seattle that I had to purchase. I ended up getting a pair of the Brooks holiday shoes (they were already sold out online) as well as a pair of the Run Visible gloves, a Distance Short Sleeve t-shirt, a pair of socks, and the very best pants that I have fallen in love with and also purchased them in every color - the Shakeout Pant. The employees were really helpful and not at all judgmental when I was having some issues figuring out the sizing on the pants. They did not lead me astray and for that I greatly appreciate them. I could have spent quite a bit of time in the store and wish that I had. I also wish I was in town on a Tuesday or Thursday to join their run club, all of the pictures I see on social media look so fun! I tried on some of the items I purchased and loved the fitting rooms, they were so cool - like you were on a track! Other areas that I loved was the features/bios of the Trailhead Employees as well as the reading nook. Overall, if you're looking for a pair of shoes, need some new running (or walking or hiking) apparel, or are just a fan of Brooks, be sure to visit the Trailhead! Great value all around. My only disappointment was the fact I only saw the store, I am a huge fan of Brooks and dream of seeing the inner-workings of Books HQ someday!

Very impressed with salesperson Zeth. He was efficient, professional, funny and quick. He found the perfect shoe for me. Perfect fit. Great customer service.

Incredible customer service! Came in with an odd request and was immediately assisted without any questioning or hesitation. Kudos to the staff and Jordan, in particular. Cool shop that is definitely worth a visit!

This is a pretty cool place to visit, its the Brooks shoe headquarters in Seattle area. Effectively its a storefront for the public, but its still a good one if you like Brooks shoes and running gear. Outside the headquarters there are a few cool things to look at including a statue of a runner made out of running medals (how cool!) ....when you walk in you are greeted with a Run Happy sign made from greenery. The store itself has a decent assortment of gear. There appeared to be limited edition items here as well. If you are. A run of Brooks shoes and gear this place is definitely worth the visit.

This review is to highlight the service David provided. He truly wanted us to be satisfied with our decision when we walked through the door. We tried at least 6 shoes. Thank you for your patience and knowledge! Brooks is lucky to have David on their team.

Amazing service, even better shoes. Me and my partner were fit for shoes by a nice young buck named Michael. The staff at this store had some great energy and run shoe fit tips. Would come again.

If you ever go to skateboard shops there's this phrase, "getting cool guyed." This is when the people working at the shop decide you aren't cool enough to be in there, so they treat you like human garbage. I mention this so when I discuss how the salesperson cool-guyed me, you can have some context. I was stoked to go to Brooks Trailhead. I've lost 60lbs over the last six months and running has played a big part in that. But, I realize that running in flat, vulcanized skate shoes like Vans is not the best and I wanted to some better shoes. Since I have zero experience with running shoes, I though I would go in the store, over-pay for the shoes, but get some expert help in choosing them. I was also excited because Brooks is a local brand and I could walk to their HQ and flaship store. I will briefly say that I ran in the shoes today and they are solid, I think, at least compared to running in Vans, although not aesthetically my cup of tea. However I have never been cool-guyed as hard as I was by the people working in the store, and I have shopped at 510 Skate Shop in Berkeley, CA where they invented cool guying. Poeple before and after I was "helped" were greeted with a smile, asked how much they ran a week, offered to go on some weird motion capture treadmill machine. But the person I spoke to clearly did not think I deserved to wear their shoes. I had to be like "I need a running shoe." To which she helpfully responded "All the shoes we have are on that wall." OK... what's the difference? "There are different types depending on your running style." After a lot of work on my part, she eventually told me about the different styles and brought me a pair of shoes which she literally dropped at a bench no where near me and said "you can try them on over here." I've bought shoes at K-Mart in the 1980s and gotten better service. Everything she did communicated that I was trash, that she was bored. That I should just leave. I've been alive a while and other than a Pontiac salesman in San Leandro CA in like 2003 who didn't know how many cylinders could be in a car engine, she was probably the worst salesperson I've ever dealt with. My wife, who'se generally super laid back, was like "oh wow, she was the worst salesperson ever. You spent $500 and she didn't want to give you a bag." That's right. after picking the $140 shoes I was like "I am going to go look at the clothes" and the salesperson was like ".... oh" Zero customer service, zero effort to help, she could barely even tell me where the changing room was. Frankly in the end I bought a lot of clothes almost out of spite (also I had a fitness allowance from my work that expires at the end of the year). I am sorry I don't look the part of a Brooks runner. I know I'm not fat, since my BMI is healthy these days, but I guess I am too old? Too ugly? IDK. Anyway, this place blows. If you are going to do all the research yourself and still want to buy Brooks shoes, just do it online and save money. I gained nothing by going in except snark. You're not going to learn anything, you're not going to encounter any enthusiam for the products or even for running. It was just an awful experience. Or maybe you will find enthusiastic helpful salespeople if you look the part and fit their image. I clearly didn't. The amount I think people who judge others on their appearance suck is really really a lot, and that's definitely the vibe I got here. (In the interest of fairness, I should also allow here that maybe this person was just having a terrible terrible day, or maybe she's just incredibly bad at her job, but my gut says... she sucks.) As I said, the shoes seem better than Vans for running, so I won't be taking them back, but I won't darken their doorstep again. I get it and I don't go where I'm not wanted. I wanted to shop local, but I guess Portland is fairly local too, so whatever. If I want someone to be mean to me when I'm shopping and trying to give them hundreds of dollars, I'll take another trip to Berkeley and get cool guyed by actual cool guys at 510.

Before I could even walk in all the way, a woman greeted me by asking did I need help with anything. I told her I was looking for a pair of running shoes and I had never tried Brooks before and would like her recommendations and get fitted for shoes. I have heard a lot about Brooks and I was hoping to get fitted for the perfect shoes. I was in the market for a street and a trail running shoe. The younger woman was not helpful at all. I had to ask her if I protonated when I walked etc. it's like she didn't want to be there. I was trying to decide which color of a shoe I wanted to try and while I was telling her she just walked into the back and decided for me. Needless to say I didn't buy any shoes, and I only tried on one pair. So disappointed bc I was really expecting a knowledgeable sales person as it is right next to the Brooks HQ.

Such an awesome experience for our 14 year old son . Great customer service and the perfect pair of shoes for his first year in high school cross country. Getting to run and have his stride evaluated was awesome

I bought my first pair of Brooks at a running store in the Midwest and have been a fan ever since. I've purchased several pairs since then, and I figured I would check out this flagship store for my next pair, mistakenly assuming that I would receive the same level of service (or better?) than I did at the family-owned, Midwest running store. 4 employees on the floor, one helped me. The employee did seem to know some of the basics about the various shoes-- but did not seem knowledgeable or interested enough to help me find the right fit/size/etc. for my needs. The employee was very young, so maybe they weren't very experienced? I don't want to trash the employee who bothered to help me, because the other employees didn't even look in my direction when I entered. It was lackluster. Maybe if you come in and look like a typical lean-bodied, road runner you will get better service? I just felt like my middle age, could drop a few pounds, self was not treated like a serious customer. Will probably continue to wear Brooks, but will purchase at a running store or online next time. Disappointing.

My favorite shoes they are the most comfortable you can get at this store they know everything about there stuff like they should definitely if you need some new kicks get brooks

I came here to purchase some brooks running shoes, and I was greeted at the door. The store wasn't busy at all. I told the employee, his name is Dave specifically what I wanted, and he said he didn't have them but I spotted them on the wall. I walked over to them and requested a pair of 9's. He did size my feet up but he was soo bossy! He said on three separate occasions within one minute, "stand up. Can you stand up. Stand up." He's requesting me to balance on one foot and place my loose foot in the measuring device. Instead of me balancing, it just makes sense to sit down, place my foot in, and then stand up. It's less effort. I was annoyed, and then he some how associates me wearing flip flops as more comfortable because I have wide feet. It was a nice day out.. that's why I'm wearing flip flops. Anyway, I said I wanted the shoes, but I want to shop around for a shirt. He starts hovering over me and this overall entire experience, I just felt extremely rushed. I want to return the shoes because I don't want to give this company business, but I also want the shoes.

Had a great experience this past weekend at Brooks! Rashell was the best!!! Helped my grandpa and I find exactly what we were looking for and had a great time talking with her!

If you like Brooks shoes, you will love this store. I had always gotten Brooks shoes at fleet feet, because it just fit me the best and I could run 10+ miles without any problems due to a bad shoe. This store is the best Brooks shoe store. Well actually, it is the only Brooks store in North America, because the headquarters is here in Seattle (learned this in the store.) Brooks shoes are everywhere but they are not known to have just their own shoe store, so I thought it was pretty cool to see a store of ALL brooks and only brooks. Staff here is super helpful, they are trained to tell by the way you walk whether you need a support shoe or a neutral shoe. ALWAY ALWAYS ALWAYS better to try shoes on in person in store than online. I randomly bought a brooks shoe online because it was on sale on amazon but this was a complete waste of money because I learned it was a support shoe and did completely not fit my foot right, my idiot self didn't decide to wear them until past the return date, o well. Return policy is 90 days refund or exchange, that's better than most other running shoe stores. Fleet feet is only 60 days return policy. Shoes are kinda pricy like $130 average for a good pair of running shoes. But honestly I still have some Brooks running shoes from college (8 years ago, yes I'm old now) and I can still run long distance in them and I have done quite a few half marathons in them over 8 years. The only reason I'm getting new shoes is because I'm human and we're trained to like "new." haha true though

Today I returned to Brooks to get a pair of shoes. I had bought a pair 2 years ago that I loved and wanted to replace them. I had the pleasure of meeting Kelsey who was a pleasure to shop with. She pulled up my info with my phone number and was able to lead me to this years model and grab the same size I got previously right away. I asked about some other shoes and she was able to quickly help me figure out what was right for my foot type. They also had some St. Patrick's day shoes that where limited edition she was more than happy to grab a couple of pairs from the back for me to try one. Giving suggestions on what may be the best fit. The enthusiasm and joy that Kelsey brought to the experience made shoe shopping a delight. If your a fan of fun shoes get in to Brooks ASAP and grab a pair of the shamrock shoes. Ask for Kelsey for a great shopping experience.

The running club event really opened my eyes to the options that are in Seattle. I can't thank you enough for such an amazing experience. Please, please, please do this again!

I liked a lot the experience of going into the store. They helped me with a running and mechanics test. This threw some results regarding my feet/knees' movement. With it they recommended some shoe pairs. I had to add some info as instep and running styles. I wish they could have measured my feet too as when you are buying skis ;) But despite this, we were able to find the right size going one size up in one that came a little narrower than the rest. The staff was very helpful and patient at all times. Some of them have more knowledge comparing brands. Probably that would be a plus for all the team :) I wish also they could have more trail and goretex variety. It was easy finding parking and buying on a week day.

Very friendly staff that genuinely want to help you find the right shoe. I came in for a "run signature" assessment where they check how your run in order to help you find the right shoe. After filling out some quick info and getting fitted with a few sensor, I was on the tread mill doing 5 squats and then a short 1 minute run. The computer then graphed my knee and foot movement during a squat vs. run to indicate which type of shoe I needed - in my case a structured shoe. I then found the right shoe, the adrenaline ASR with water repellent coating for the wet Seattle weather. Overall great experience.

I was hoping for a little more from a flagship store. This isn't really anything more than a basic running store with only Brooks apparel and only retail prices. Def doesn't feel like a flagship or anything special at all. Save your time and go to a local spot.

I'm a fan of brooks and it was cool to actually go there. The staff was friendly and helpful. When it came time to buy shoes, the guy that helped was knowledgable and sold me some pillows for my feet. I've been a fan of the ghosts, but I left my comfort zone for a different model. Don't get me wrong, I have a brand new pair of ghosts but I like to rotate my shoes so I don't wear them out so quick.

Stopped in last Friday for first time. Caitlin was very helpfu. Measured feet for proper size and I purchased new shoes and socks. Excellent service!

Why is it that every running shoe store in Seattle hires lazy unhelpful people? I've had this issue with road runner, and now brooks. Every time I've gone into this store, the workers are all standing behind the desks talking to each other and not helping anyone. They won't even greet you at the door. I've noticed they treat all customers this way because I one of the customers last time told me she had been standing by the shoe wall for 10 minutes without being helped. I finally pulled aside one of the workers to go get a pair of shoes from the back for me to try on. She never came back and checked on me to see how I was doing. Luckily, I've had the same type before so they worked for me. At the register I asked how this years shoe is different from last seasons, and she didn't even know... Cmon brooks, please hire people that are friendly and actually know jack about your products.

This store is convenient to where I live so I pop in from time to time as a Brooks wearer. My positive feedback is about the staff who are as friendly and knowledgeable as you would expect from 1) running enthusiasts and 2) employees in a store located in the building of the corporate headquarters. If you need help selecting and testing a running shoe, this is a great place to start. My critical feedback is mainly around the lost opportunity of a Brooks "flagship" store (I'm not sure if they have any other retail locations now but this was the first and only when it opened). Specifically, the selection is relatively limited. I'd want them to have a much better representation of at least their current season selection (I've worn colorways of current models that the sales people seemed to not even be aware of and I'm not some Brooks freak). The store isn't huge so they don't carry everything that is available online, but oddly, I often find that they have old (prior season or earlier) apparel and accessories here taking up space--but not marked down. Which brings me to one specific gripe: they will match prices from their site on the exact item if you point them out but they don't seem to proactively mark things down so there are usually pricing disparities between the store and the site if one checks. It's just annoying to have to ask when they relatively limited selection that wouldn't be hard to track. I assume it's an intentional merchandising strategy but still annoying.

I love Brooks shoes. They're the only brand we run in, especially for me with flat feet and bunions. Brad was our salesperson and he kindly offered to do a gait assessment, took the time to answer all my questions, and suggested that I try running on the in-store treadmill to get a feel for the shoes. I do wish the store had a better inventory, since we were looking at having to special order the shoes I wanted. Overall good experience. Thanks for the help, Brad, and thanks for the great product, Brooks!

Despite being the flagship store of Brooks, I can not recommend this store for expert fitting for runners. Go to West Seattle Runner or Super Jock n Jill if you want expert advice. I visited brooks to get a new pair of running shoes, as I was starting a half marathon training program. I was hoping to have an expert guide me through the selection process by taking a look at my previous shoes, how I walk, how I run, etc.. I explained a few things about my history with running (I've never been a serious runner, I tend to experience heel and plantar pain, I overpronate, etc.). Again, I was expecting some expert advice and analysis, but instead the sales person pointed out a few shoes, brought them out, and told me to go running in them. At no point did he measure my foot look at my foot, watch me run, explain some of the considerations on fit--nothing. I tried on a pair that felt ok, and ended up buying the same model in a different color. For whatever reason that other color was way too tight. I never ran in them, knowing they would kill my feet. I plan to return the shoes. I did end up visiting West Seattle Runner and the experience was 1000 times better than Brooks. The sales person took a loot at my old shoes, measured my foot, made note of my high instep, etc. We cycled through about 5 pairs of shoes before finding the right shoe. She watched me run in them, made note of how the shoes laced and material fit across my feet, and really educated me on running footwear, inspiring confidence in my eventual purpose. And guess what? I bought a pair of brooks.

Michael was super nice, knowledgeable, and helpful. I'm an anatomy nerd and was able to speak in terms I was comfortable with, and even though I'm an amateur runner I felt no pretentiousness from him or the whole store. Run (couldn't resist) don't walk to the Trailhead.

Today, Brooks made me a customer for LIFE! I went into the store today, having just started running in earnest about a month ago with an old pair of Brooks I bought on sale somewhere else years ago. I'd been experiencing some pain while running and wanted to know if it was my shoes or my inexperience or my gait or what. Travis, the super helpful and friendly salesperson, talked me through what was going on and had me run on a treadmill for some high-tech gait analysis, where they used a camera and some reflective devices to analyze my gait. Travis then talked me through my options and what I wanted and we both came to the conclusion that I should keep my old shoes for a while and see how they hold up after I gain more strength and endurance. Can you imagine going into a store, having the associate spend time with you getting to know your unique needs, and then helping you to buy nothing? Amazing service. I'll only buy Brooks from now on.

Nice open store and a great representation of the Brooks name! I became a fan of Brooks when I bought some Glycerin 12s a few years ago... hands down the most comfortable pair of shoes I've ever owned. I stopped in today and bought some Adrenaline GTS 18s. I was helped by a gentleman who asked me if I had any questions, and several other guys helped other runners with their questions / gave their opinions of shoe fit, etc. while I was there. The employees here seemed knowledgeable and my overall experience was painless. The store itself isn't huge, but it's well laid out; it's in a nice, modern building very close to Green Lake too. Highly recommended!

Since I'm a big-time Brooks fanboy, I was super excited to hear about Brooks opening a flagship store. I was even more excited to get the chance to finally visit the Brooks Trailhead this past spring. I was hoping this would be on par with the Nike Town/Store/whatever they call it now these days experience, but so much better, since it's Brooks. Unfortunately, it was a little too much like Nike, and in the worst way possible. Obviously, Brooks Trailhead only stocked their newest and latest gear. No surprises there -- just like Nike. But unfortunately (also like Nike), they didn't have much in the way of a clothing selection. Considering all of the cool apparel Brooks has out, I was surprised to see so little of it in store. I was further disappointed to see how much they were charging for it. I was even more disappointed to see how few sizes they had in stock. Oh well. At least the people were nice. If you're a Brooks fanboy looking to save money, I'd strongly suggest heading up to Bothell instead and checking out the outlet. The Trailhead is for all new gear, which also means full-price gear. That said, I loved the neighborhood it's in, and that it functions as a community hub in a place that's clearly all about the outdoor sports is awesome. Bonus star just for that.

I just had the most amazing learning and buying experience and wanted to THANK both Mark and Evan for taking the time to educate me. I am always in a hurry when shopping, and today was no exception. My foot doctor had given me specific instructions to buy shoes with maximum support. Within minutes these guys had me fitted and heading out the door with a size 11, BEAST mode running/ walking shoe, and an 11.5 ADRENALINE ASR 13 hiking shoe..... Evan pointed out that the ASR 13's tend to require the extra 1/2 size. Having been on these feet now, for 64 Thanksgivings, acknowledging above and beyond Customer Service feels WIN-WINish. THANK YOU!! -robert

I'm usually skeptical of any shoes that aren't flip flops but after putting on the Brooks Chariots I realized I had found a new favorite shoe! Their comfort and color options are endless. The trailhead store is beautiful and artsy, pretty fun to see all the recycled materials they use to decorate. The staff is knowledgeable about their products but also gave me the space I wanted while being indecisive about my sock color choice. Their products truly stand up and I'm excited to return to get a sports bra!

This location is the head store at the Brooks HQ. This store has a nice variety of items and very helpful staff. Shoes are organized in a logical manner and the ambiance is bright and spacious within the store. I recommend coming here to see any new products and browse through any local events (races/walks).

As an avid Brooks fan, I was so excited to visit the Seattle store. I have been running in Brooks shoes for years. I have purchased the Rock and Roll marathon shoes, 4th of July shoes, Christmas. My husband and I arrived to find the one salesman in a personal conversation. We were waiting and waiting and finally the salesperson asked if he could help us. My husband asked for a shoe size, I was not asked. There were two other workers in the store, working on some kind of wall board. They didn't speak to us either. We waited and waited for the salesperson to return. We didn't know why he was taking so long, we were hoping he was alright and not chatting on his own cellphone or maybe in the restroom? The two other workers didn't seem to think anything was amiss. The salesperson return and gave the box of shoes to my husband. I held up a shoe and told him what size I needed. He left not attending to my husband. He returned (this time not so long) and shook his head saying he didn't have them in my size. Maybe he could of suggested another shoe style or ask what I was looking for? He then told me saying "you could probably order them online?". Really? I made a special trip just to visit this store. A ferry ride over, and an Uber just to go to this store. I was so looking forward to this visit. My husband paid for his shoes, and we left. Also, at this time early morning right upon the stores opening, we were the only two customers in the store. I noticed a treadmill in a corner of the store, would have been nice to have been told what it was there for? I guess to try out your shoes? This was not what I expected from this store or from Brooks. I will always be loyal to wearing my Brooks shoes and look forward to all of the "theme shoes and new styles" they offer but was so unhappy with the store and the employee. I could have probably gone to any discounted shoe store and got better service. I just thought since the company is so much into customer service-love the fact I can return them after 90 days, it would be an much better experience. Sadly I won't be returning.

Waited 15 minutes for service when a salesperson freed up he helped a man that had just walked in, the other sales people don't seem to be able to help or acknowledge more than one person at a time. Bought the shoes on line for 20% less.

Save yourself some time and money and rudeness. Go to Fleet Feet. They will actually watch you run, measure your feet/arches, and be friendly and helpful. This Brooks store is appalling, overpriced, and filled with people that don't really know how to fit running shoes. It's sad I have to go to one of the stores the company distributes to to get a pair of Brooks running shoes. You would think the Trailhead store would be a good role model for other running stores in Seattle. My advice to Brooks: Stay in the running shoe making business, but stay out of the retail business. Regardless of how convenient this store is for you, avoid it! Trek down to Capitol Hill. Go to Fleet Feet. You'll run happier there.

I've recently gotten into running outside more and wanted some new running pants for my morning runs in the dark. Was super impressed--as a non-'hardcore' runner, I always get a little nervous going to these places if I'm just running 5ks. Luckily, the staff was super nice and approachable, and didn't make me feel like a lazy human. The store is super beautiful inside, and after a week with my new pants I am loving them-way more visible running before sunrise, and super comfortable. Excited to go back there once I need new shoes.

Let me preface this by saying so far I love Brooks company products. My running shoes are great and have revolutionized my running. But this stores service is TERRIBLE. I came in this week looking for help with items since I'm doing my first race soon. The staff there ( one girl in particular wearing glasses ) were so unhelpful it was painful. I asked basic questions that she couldn't answer, and when I asked for helping finding sizes she just stood there and I had to do it all myself, reading the tags and sitting through mounds of clothes while she just looked and occasionally pointed in a general direction. I was having a hard time finding my size and when I came back out of the dressing room to ask for help she just stood across the store and looked at me to the point of I had to ask her to come over to me instead of ignoring me to talk to her friends. Even then she couldn't answer any basic questions ( sizing or recommendations of fit) to the point that I left. I work in customer service and this is NOT how you treat customers. Very disappointed.

Great experience, knowledgeable staff. These guys know their stuff. They took their time and looked at my gait on and off the treadmill. They also gave me plenty of time to try out different models to see which worked best for me. I love my new shoes! My feet have never felt better.

Don't expect shoes sales that you see advertised online in the store, they only have "the latest" styles.

A lovely and well designed store featuring a wealth of footwear and athletic wear options. Their running shoes are very comfortable, even for someone with slightly wide feet. Staff are friendly and knowledgable without being pushy about the sale. I wish Brooks offered more color options for women's casual shoes (too heavy on the pastels), or that their men's shoes (in cooler color combos) came in sizes small enough for women, but I know that's not this store's fault!

Nice and extremely helpful staff. I was looking for something with more support for my new hobby, running. I wasn't sure which model would work best for me but knew I needed something better than what I was currently running with. The staff member asked for my size and came out with a few pairs to try on. As I tried them all on, he told me to actually go for a quick jog in them to really feel them out! I was shocked by the customer support! They really wanted to make sure I was happy and comfortable with my new shoes! A few months into running with my Launch 4s and I started running long distances, something I never thought I'd ever do! Definitely going to come back for my next pair!

Brooks has a brand new headquarters and a great shop on the bottom floor. The full array of shoes and a great selection of attire are on display. They have treadmills for trying shoes and doing hair analysis and even have towels and water if you work up a sweat. I liked the blackboard with upcoming runs and people's favorite routes nearby which added a sense of community. Prices are not too high on the athletic gear scale. I am a huge fan of the shoes too.

The guy who helped me was attentive and seem to know his stuff. The shoes you sold me are great. Haven't worn Brooks in years but the new footbeds are kind of amazing. They seem to keep your intrinsic for muscles working well but support the ankle at the same time. Kudos to Brooks on this one.

I wish I had just ordered online. Sigh. One salesperson was pretty helpful, but she ordered the wrong shoe which I had to wait a week for in first place. The other lady that was working when I picked them up was a meanie. The color choices are not great. This will probably be my last pair of Brooks.