Benjamin H.
Yelp
Horrible experience. México clearly uses the phrase Michelin Star loosely and doesn't really understand what that means. We traveled all the way from Napa CA just to be treated like vermin. From the moment we arrived everything was unorganized, caution tape everywhere and construction work happening. The staff was exceptionally disrespectful and unwelcoming, zero eye contact, zero customer service. My partner and I are both in the wine industry and had high hopes for a Mexican winery and wanted to show our support. We both frequent French Laundry, Single Thread, Meadowood and travel all around France, Spain, Italy, etc and expected Bruma to deliver a wonderful experience, instead we were barely greeted, poured a splash of Rose, and charged immediately upon entrance which should have been a red flag... they secure their money and rush you out. Our "guide" made sure to mention that they have a hard time keeping employees, which comes as no surprise. The wine maker and head Chef were giving someone else a tour and didn't even have the courtesy to wave at us... mind you we've met chefs like Charlie Palmer, Thomas Keller, Michael Chiarelo, yet the chef and wine maker at Bruma couldn't humble themselves enough to smile at us or wave after crossing paths multiple times... We have connections and ties with wineries worldwide.... and have never encountered such horrible hospitality or lack there of. We asked to speak with the manager on site Barbara and she was kind enough to pour us a few more wines and give us a complimentary bottle of wine after the traumatic experience, but given the fact that we traveled such a long distance, spent money on flights, hotels, it just didn't make up for the underwhelming experience. I had planned on buying cases of wines and referring our Napa Clientele as well as our friends and family to visit Bruma, we will no longer be doing that. I cannot express how offended and disrespected we all still feel. I would like to propose that Bruma create a proper training program and possibly fly in real professionals from other wine regions to teach them how to operate a winery in order to secure future business, otherwise I see this property failing in less than a decade. We left feeling like Bruma is a parody of what a winery should be. Best of luck. Do not come to this winery, restaurant or resort.